Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Natalie Roberts

Rothesay,NB

Summary

Dynamic and dedicated professional with experience at Tim Hortons, excelling in customer service and time management. Proven ability to enhance customer satisfaction and foster loyalty through effective communication and relationship building. Skilled in cleaning and sanitation, ensuring a safe and welcoming environment for all patrons. Committed to achieving high standards in every task.

Experienced with maintaining rink operations and ensuring visitor safety. Utilizes effective communication to manage crowd control and enhance customer experiences. Knowledge of equipment maintenance and emergency procedures.

Ran a mow crew during the spring, summer, fall months

Able to operate a zamboni and a tractor as well as ability to drive a truck and trailer.

Experience working in a greenhouse and gardening.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Rink Attendant

Town of Rothesay
12.2017 - 01.2025
  • Enhanced customer satisfaction by efficiently addressing and resolving rink-related concerns and issues.
  • Collaborated with other team members to plan and execute special events, such as holiday-themed skate nights or birthday parties.
  • Ensured rink safety by conducting regular inspections and promptly addressing potential hazards.
  • Assisted with skate rentals, providing patrons with properly fitted equipment to ensure comfort and safety.
  • Developed strong relationships with customers through friendly interactions, leading to increased loyalty and return visits.
  • Implemented new strategies for improving overall rink cleanliness and reducing maintenance costs over time.
  • Delivered first-aid assistance when necessary, ensuring the well-being of all patrons at the facility.
  • Maintained a clean and organized rink environment for optimal customer experience.

Barista

Tim Hortons
09.2015 - 12.2017
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Childcare Provider

Myself
10.2008 - 08.2015
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.

Education

High School Diploma -

Kennebecasis Valley High School
Quispamsis, NB
06-1992

Skills

  • Cleaning and sanitation
  • Decision-making
  • Public safety awareness
  • Staff training and development
  • Adaptability and resilience
  • Goal setting and achievement
  • Networking and relationship building
  • Time management mastery
  • Scheduling flexibility
  • CPR training
  • Snow removal
  • Customer service
  • Energy efficiency practices
  • Strong work ethic
  • Heavy lifting
  • Flexible and adaptable
  • Using hand tools
  • Lawn care
  • Physically fit

Languages

French
Limited Working
English
Native or Bilingual

Certification


  • First Aid Certification

Timeline

Rink Attendant

Town of Rothesay
12.2017 - 01.2025

Barista

Tim Hortons
09.2015 - 12.2017

Childcare Provider

Myself
10.2008 - 08.2015

High School Diploma -

Kennebecasis Valley High School

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Natalie Roberts