Explore new things/ skills
Ann Tran
Halifax,NS
Summary
Highly organized individual with exemplary multitasking, time management and customer service skills. Responsible with more than a year of experience in the customer service/hospitality field. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Front Desk Receptionist
NovaStar Motel on The Lake + Lakelawn Motel
Yarmouth, NS
01.2021 - 06.2022
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Collected room deposits, fees and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Trained new team members on company procedures, customer service and issue resolution.
Education
High School Diploma -
Yarmouth Consolidated Memorial High School
Yarmouth, NS 09.2020 - 06.2022
High School Diploma -
Online Courses / Homeschooling
10.2022 - 06.2023
Skills
Telephone etiquette
Teamwork and Collaboration
Product restocking
Inventory management
Customer assistance
Drawer management
Order taking
Cleaning and sanitizing
Interests
Trying new food & beverages recipe
Yoga Badminton Swim
Socializing
Timeline
High School Diploma -
Online Courses / Homeschooling
10.2022 - 06.2023
Front Desk Receptionist
NovaStar Motel on The Lake + Lakelawn Motel
01.2021 - 06.2022
High School Diploma -
Yarmouth Consolidated Memorial High School
09.2020 - 06.2022