Allan Gourd

Bestwestern Plus Cobourg Inn and Convention Center

Cobourg, Ontario

08.2011 - Current

Greeted guests warmly upon arrival at the hotel and convention center.
Managed phone calls efficiently, directing inquiries to appropriate departments.
Scheduled guest reservations and coordinated room assignments for events.
Provided information about hotel amenities and local attractions to visitors.
Assisted in processing check-ins and check-outs for guests seamlessly.
Handled guest complaints with professionalism, ensuring satisfaction during stays.
Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Greeted customers warmly and made them feel welcome.
Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Handled payment processing and provided customers with receipts and proper bills and change.
Performed data entry into computer systems to maintain accurate records of customer information.
Provided administrative support such as filing documents, photocopying and scanning materials.
Handled cash transactions accurately, balancing the register at the end of each shift.
Explained policies and procedures to visitors.
Completed basic bookkeeping and document filing.
Prepared daily shift close reports and balanced cash register to accurately reflect transactions.