ANN ROY
Scarborough
Summary
Project Coordinator with over four years of experience in business operations and client management. Expertise in managing projects to ensure timely delivery and process optimization. Proven track record in coordinating stakeholders, tracking progress, and achieving quality outcomes. Bilingual in English and French, with strong skills in problem-solving and scheduling.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Language Trainer, French
Learn French With Anks Inc.
10.2024 - Current
- Coordinated scheduling for French tutoring sessions, efficiently conducting over 1,000 hours.
- Developed customized lesson plans, improving learning outcomes by 30% within six months.
- Organized online training sessions to improve communication between instructors and students.
- Implemented interactive activities and real-life scenarios to enhance students' language proficiency.
Business Owner & Operations Manager
Rustic by Ann, India
05.2020 - 08.2024
- Managed customer orders, inventory, and delivery logistics for over 100 monthly transactions.
- Implemented workflow enhancements that drove 40% revenue growth over three years.
- Oversaw budgeting, cost control, and vendor negotiations to lower operational expenses.
- Tracked business performance metrics and generated monthly financial planning reports.
- Consistently exceeded customer expectations, strengthening company reputation through quality products.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Education
Bachelor of Technology - Industrial Engineering
University of Kerala
01.2018
Diploma - Patisserie
City & Guilds
01.2019
Skills
- Project coordination and scheduling
- Client relations and stakeholder management
- Process improvement and problem-solving
- Multitasking and time management
- Microsoft Office proficiency
- Bilingual communication (English and French)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a small team of two assistants during busy holiday seasons.
Certification
- Food Safety Certification | City & Guilds
- French Language Proficiency – DALF C1 & TEF Canada
Additional Information
Languages: Fluent in English & French (Strong verbal and written skills).
Additional Information
Tools & Software: Microsoft Office (Excel, Word, PowerPoint), Google Workspace
Timeline
Language Trainer, French
Learn French With Anks Inc.
10.2024 - Current
Business Owner & Operations Manager
Rustic by Ann, India
05.2020 - 08.2024
Diploma - Patisserie
City & Guilds
Bachelor of Technology - Industrial Engineering
University of Kerala
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