Ann Greiner
Benicia
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Walnut Creek Honda. Proven ability to enhance customer satisfaction and loyalty through effective problem-solving and communication skills. Recognized for maintaining organized workspaces and achieving operational efficiency, contributing to a positive shopping experience.
Overview
12
12
years of professional experience
Work History
Automotive Service Cashier
Walnut Creek Honda
Walnut Creek, CA
05.2019 - 06.2025
- Enhanced store productivity by maintaining a clean and organized cashier area.
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Processed returns and exchanges efficiently, adhering to store policies and procedures.
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
- Provided exceptional customer service, resulting in repeat business and positive feedback from patrons.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check, or authorized charge account.
- Completed end-of-day closing procedures thoroughly and efficiently, preparing the register for the next business day''s opening staff member.
Iron Workers Apprentice
Iron Workers Local 378
Benicia, CA
01.2018 - 05.2018
- Promoted a culture of safety among apprentice peers through mentorship on proper tool usage, protective gear, and hazard identification skills.
- Reduced project completion time by efficiently collaborating with team members to erect metal frameworks.
- Bolstered teamwork efficiency by actively participating in pre-job meetings to discuss project-specific safety requirements and procedures.
- Displayed strong work ethic while carrying out assigned tasks under adverse weather conditions or challenging environments.
- Supported successful installations of metal decking, curtain walls, and window wall systems for various projects.
- Expedited task completion by effectively utilizing rigging devices such as slings, chains, cables, or ropes during lifting operations.
- Demonstrated commitment to ongoing professional development by attending trade-specific workshops, seminars, and training sessions.
- Developed strong problem-solving techniques while adapting to unforeseen challenges during project execution phases.
- Excelled in fast-paced environments due to quick learning abilities and adaptability towards various construction methods.
Finance Assistant
Magnussen Lexus of Fremont
Fremont, CA
03.2017 - 11.2017
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Assisted with preparation of monthly financial statements and reports to inform management.
- Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.
- Processed daily financial transactions in support of finance team objectives.
- Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
- Increased efficiency with thorough maintenance of financial records and documentation.
Document Processor Sales Consultant
Fairfield Ford
Fairfield, CA
08.2016 - 12.2016
- Participated in regular team meetings to discuss ongoing projects and address any challenges or areas for improvement.
- Managed multiple priorities effectively, often working on several projects simultaneously while meeting all deadlines.
- Conducted thorough quality checks on completed documents, maintaining an exceptional level of accuracy and attention to detail.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies and regulations at all times.
- Streamlined workflow for faster document processing, leading to improved productivity and time management.
- Created and maintained user accounts and properly routed documents for approval and training.
- Enhanced document processing efficiency by implementing advanced software tools and techniques.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
Automotive Service Agent
Toyota Walnut Creek
Walnut Creek, CA
05.2016 - 08.2016
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions.
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
- Participated in regular meetings to discuss performance metrics, identify areas for improvement, and develop strategies to achieve goals.
- Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
Customer Service Cashier
Future Ford of Concord
Concord, CA
09.2013 - 05.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Education
Associate of Arts - Buisness
Heald College
CA07.2011
General Studies
Benicia High
Benicia, CA06.1987
Skills
- Customer service
- Money handling
- Cash handling
- Merchandise stocking
Timeline
Automotive Service Cashier
Walnut Creek Honda
05.2019 - 06.2025
Iron Workers Apprentice
Iron Workers Local 378
01.2018 - 05.2018
Finance Assistant
Magnussen Lexus of Fremont
03.2017 - 11.2017
Document Processor Sales Consultant
Fairfield Ford
08.2016 - 12.2016
Automotive Service Agent
Toyota Walnut Creek
05.2016 - 08.2016
Customer Service Cashier
Future Ford of Concord
09.2013 - 05.2016
Associate of Arts - Buisness
Heald College
General Studies
Benicia High