William Armstrong
Maple Ridge,BC
Summary
Dynamic automotive professional with a proven track record at Wolfe Chevrolet, excelling in customer service and repair order management. Skilled in estimating costs and implementing process improvements, enhancing service efficiency. Known for empathy and problem-solving abilities, successfully resolving customer complaints and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Automotive Service Writer/Automotive Technician
Wolfe Chevrolet
05.2006 - 03.2008
- Assisted customers in understanding service options and pricing.
- Documented service requests and customer interactions accurately.
- Learned to utilize dealership management software for tracking repairs.
- Coordinated with technicians to ensure timely service completion.
Hydraulic Technician
Norcan Industries
11.2004 - 03.2006
- Diagnosed and repaired hydraulic systems using advanced troubleshooting techniques.
- Conducted routine maintenance on hydraulic equipment to ensure optimal performance.
- Collaborated with engineering team to improve hydraulic system designs and functionality.
Service Manager
Dendoff Spriig LTD
06.2002 - 11.2005
- Led service operations, ensuring high standards of customer satisfaction and operational efficiency.
- Implemented process improvements, reducing service response times significantly.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Developed training programs to enhance staff performance and service quality.
- Coordinated cross-departmental collaboration to streamline service delivery and resolve issues promptly.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and develop effective and practical solutions.
Education
Post-Degree Certificate - E Comers Business Management
Sprout Shaw CC
Coquitlam, BC11-2002
Red Seal - Motor Mechanics
Northern Alberta Institute of Technology
Edmonton08-1985
Skills
- Empathy and patience
- Vehicle inspection
- Warranty processing
- Estimating costs
- Service scheduling
- Work order prioritization
- Repair order management
- Automotive systems
- Customer service
- Customer service expertise
- Communicating with clients
- Customer needs assessments
- Problem-solving
- Problem-solving skills
- Time management
Languages
English
Professional Working
Affiliations
- Pharoahs Car Club
Timeline
Automotive Service Writer/Automotive Technician
Wolfe Chevrolet
05.2006 - 03.2008
Hydraulic Technician
Norcan Industries
11.2004 - 03.2006
Service Manager
Dendoff Spriig LTD
06.2002 - 11.2005
Post-Degree Certificate - E Comers Business Management
Sprout Shaw CC
Red Seal - Motor Mechanics
Northern Alberta Institute of Technology