Anmolpreet Kaur Sandhu
Etobicoke,Ontario
Summary
Technical Support Specialist
- Provided technical support to end-users within an Office365 environment, ensuring optimal functionality and user satisfaction.
- Implemented PC imaging and deployment software, streamlining system integration and reducing downtime.
- Troubleshot and resolved issues related to Windows desktop operating systems, printers, and handheld terminals.
- Contributed to the improvement of IT processes and workflows, demonstrating a commitment to continuous enhancement.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Gurj
05.2022 - Current
Education
Diploma in Computer Science
Alpha College Bussiness And Technology
Scarborough, ON12.2023
Skills
- Technical Skills:
- Operating Systems: Windows 7/8/10
- Software: Microsoft Office Suite, Office365
- Imaging and Deployment: [Specify relevant software/tools]
- Networking: Basic understanding of network topologies, protocols, and routing
- Troubleshooting: Printers, handheld terminals, and general IT issues Soft Skills:
- Organizational Skills: Proven ability to organize, analyze, and prioritize tasks efficiently
Additional Information
Dedicated and results-oriented Information Technology Support Specialist with a Diploma in Computer Science and over 1 year of hands-on experience in technical support. Proven expertise in troubleshooting, system deployment, and IT management. Committed to continuous improvement, quality service, and effective communication to ensure seamless IT operations.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Customer Service Representative
Gurj
05.2022 - Current
Diploma in Computer Science
Alpha College Bussiness And Technology
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