Anmolpreet Kaur
Kelowna,BC
Summary
Dedicated to delivering highest quality customer service. Expert at succeeding in high pressure environments while staying calm. Safety-minded when carefully following food handling regulations and procedures. Experienced Shift Manager, highly effective at keeping operations running smoothly and customers satisfied with highquality, efficient service. Talent for proactively solving problems and keeping team members on task. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges using interpersonal skills, excellent time management and problem-solving skills. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at managing all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Baker
Save on Foods 946
Kelowna, BC
08.2024 - Current
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
Customer Service Representative
Freshslice Pizza
Kelowna
08.2024 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Shift Manager
KFC
Kelowna, BC, Canada
12.2021 - 09.2024
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods
- Developed relationships with local suppliers to obtain the freshest ingredients available
- Kept kitchen clean and organized by performing daily maintenance tasks
- Instructed unfamiliar staff in proper food preparation, storage, use of kitchen equipment and sanitation
- Adjusted recipes based on ingredient availability or customer request
- Tasted, smelled, and pierced food with fork to verify sufficient cooking
- Identified inefficiencies leading to improved productivity
- Coached crew members to improve performance and motivate toward more efficient work
- Cooperated with coworkers to improve customer experience and manage storefront
- Supervised employees and oversaw quality compliance with company standards for food and services
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
- Supervised ongoing daily production phases
- Managed staff training and supervision
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance
- Increased customer satisfaction and grew business by maintaining close relationships with customers
Food Service Supervisor
McDonald's
Kelowna, BC, Canada
05.2022 - 08.2023
- Maintained health and food safety standards at all stages, from storage through delivery
- Kept guest and work areas clean, organized and sanitized per established standards
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality
- Monitored food quality and service levels to maximize kitchen and dining area performance
- Trained and supervised inexperienced staff to enhance customer service skills and follow food safety standards
- Addressed and resolved customer service issues to establish trust and increase satisfaction
Education
General Studies -
OKANAGAN COLLEGE
Kelowna, BC04.2024
Skills
- Collaborative Relationships
- Chef Assistance
- Food Storage
- Guest Satisfaction
- Proper Food Temperatures
- Safety Compliance
- Inventory Control
- Team Development
- Cash Handling
- Decision-Making
- Handling Customer Complaints
- Staff Training and Onboarding
Languages
English
Full Professional
Certification
Food Safety License
Fullavailability
True
Personal Information
Available: Full-Time (Work Permit)
Timeline
Baker
Save on Foods 946
08.2024 - Current
Customer Service Representative
Freshslice Pizza
08.2024 - 10.2024
Food Service Supervisor
McDonald's
05.2022 - 08.2023
Shift Manager
KFC
12.2021 - 09.2024
General Studies -
OKANAGAN COLLEGE