Summary
Overview
Work History
Education
Skills
Accomplishments
creative writing ,music, nature walks ,helping others ,family etc
Timeline
Generic

Anju Ahluwalia

Kitchener,ON

Summary

Experienced Baker with passion for creating delicious desserts, pastries and breads. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment. Customer-savvy accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 6 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

18
18
years of professional experience

Work History

BAKER

Tim Horton's
01.2002 - 01.2003
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Trained and supervised new employees on bakery operations and procedures.
  • Created appealing displays to showcase products in bakery.
  • Operated cash registers and processed payments accurately.
  • Coordinated food deliveries to guarantee timely arrival of supplies.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.

Housekeeping Attendant

FRAM
03.2000 - 04.2002
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Kept building entryway glass clean and polished for professional presentation.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Returned emptied garbage receptacles to proper locations.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Polished fixtures to achieve professional shine and appearance.

Maintenance Worker

STRATFORD MAINTENANCE
03.2001 - 01.2002
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Properly handled, transported, and disposed of recycled materials.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Wrote and revised maintenance procedures.

Assembly Line Worker

BROIL KING
04.1998 - 02.2000
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Boxed, labeled, and transported items to support assembly operations.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Followed outlined specifications to implement assembly plans.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Documented production data and output to enable tracking history and maintain accurate records.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.

Customer Service Associate

MAC'S CONVIENCE
02.1988 - 01.1993
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Sought ways to improve processes and services provided.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

LAUNDRY ROOM

WATERLOO INN
02.1985 - 09.1986
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Examined dried clothes to identify stains, tears and issues.
  • Collected soiled linens and clothing and pretreated stains.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
  • Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.
  • Used irons and iron boards to press clothing, folding and organizing garments.
  • Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over [Number] pieces per shift for large $[Amount] revenue-producing business.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Assisted with unloading and loading customer laundry items.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Restocked supply inventories and notified supervisors of shortages for customer convenience.
  • Followed environmental regulations when handling hazardous materials for laundromat safety.
  • Observed and adjusted machine cycle times, achieving quality results.
  • Supported fellow staff members with delivery and pickup of customer orders.

Education

Associate of Science - HUMAN RELATIONS

TORONTO BUSINESS COLLEGE
GUELPH,ON
09.1996

High School Diploma -

CAMERON HEIGHTS COLLEGIATE
KITCHENER,ON
06.1988

Skills

  • Oven Operation
  • Team Cooperation
  • Commercial Food Production
  • Icing Preparation
  • Inventory Reporting
  • Glaze, Icing
  • Collaborative Relationships
  • Monitoring
  • Continuous Kneading Machines
  • Speaking
  • Active Learning
  • Cleanliness
  • Food Trend Knowledge
  • Monitor Quality
  • Equipment Maintenance
  • Judgment and Decision-Making
  • Safe Work Practices
  • Inventory Maintenance
  • Product Wrapping and Packaging
  • Cleaning Bathrooms
  • Public Safety
  • Guest Service and Support
  • Ironing Clothing
  • Cleaning Equipment Inspection
  • Ordering Cleaning Supplies
  • Linen Replacement
  • Kitchen Cleaning and Dishwashing
  • Mopping and Buffing Floors
  • Guest Safety
  • Trash Collection and Disposal
  • Folding Clean Laundry
  • Service Quality
  • Laundry Pickup
  • Washing Windows
  • Guest Request Response
  • Cleaning and Maintenance
  • Guest Satisfaction
  • Guest Relations
  • Linens and Toiletries
  • Wall and Ceiling Cleaning
  • Clean Rugs and Carpets
  • Goals and Performance
  • Maintaining Clean Work Areas
  • Quality Inspections
  • Managing Time
  • Quality Control
  • Hand and Power Tools
  • Safety Policies and Procedures
  • Preparing Boxes
  • Manufacturing
  • Shipment Procedures
  • Finished Product Packaging
  • Providing Feedback
  • QC
  • Defective Parts Disassembly
  • Aligning Parts
  • Product Assembly
  • Packing and Shipping Proficiency
  • Visual Inspection

Accomplishments

    I have worked with Youth with Disabilities ,the Elderly and New Immigrants to Canada.Assisted Families and Young Women leaving Abusive Situations.Teachers Assistant English as a Second Language,Reception House and YMCA Adaptation Program for New Immigrants.raised two children on the Autism Spectrum and still work free of charge with Autistic Children and Children with Down Syndrome It brings Joy to me to see them smile and thrive in our judgemental World.

creative writing ,music, nature walks ,helping others ,family etc

Writing has always been a passion of mine and with all my life experiences and people i have met in life i hope to some day be able to write a book

Love Languages and therefore i have developed a love for music from all parts of the World,Spanish,Persian,Afghan,Indian,Arabic,Turkish,English,Italian,French,Swahili .I have learned new languages through Music.

Helping others will be something My Parents taught me and this is how Family life can mold us into the kind of adults we become.

Strongly believe Family isn't just our immediate members but the People we meet in life as well.

Timeline

BAKER

Tim Horton's
01.2002 - 01.2003

Maintenance Worker

STRATFORD MAINTENANCE
03.2001 - 01.2002

Housekeeping Attendant

FRAM
03.2000 - 04.2002

Assembly Line Worker

BROIL KING
04.1998 - 02.2000

Customer Service Associate

MAC'S CONVIENCE
02.1988 - 01.1993

LAUNDRY ROOM

WATERLOO INN
02.1985 - 09.1986

Associate of Science - HUMAN RELATIONS

TORONTO BUSINESS COLLEGE

High School Diploma -

CAMERON HEIGHTS COLLEGIATE

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