Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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ANMOL RANA

ANMOL RANA

Kelowna,Canada

Summary

Dedicated Customer Service Representative to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Devoted to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cook

Coast Capri Hotel
07.2023 - Current
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Customer Service Representative

American Eagle
09.2023 - 05.2024
  • Provided exceptional customer service to ensure customer satisfaction
  • Answered customer inquiries and provided accurate information regarding products and services
  • Developed positive relationships with customers through friendly interactions
  • Identified opportunities for upselling additional products or services based on customer needs

Customer Service Representative

Shoppers Drug Mart
09.2021 - 02.2023
  • Provided exceptional customer service to ensure customer satisfaction
  • Developed positive relationships with customers through friendly interactions
  • Provided excellent customer service to resolve customer complaints in a timely manner
  • Supported sales team members to drive growth and development
  • Maintained a high level of professionalism when dealing with difficult customers

Customer Service Supervisor

Shoppers Drug Mart
09.2021 - 02.2022
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Identified customer service trends to provide recommendations for process and procedural improvements.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.

Education

High School Diploma -

Selkirk College
Nelson, BC
04.2023

Bachelor of Computer Application -

HPU
Shimla
10.2019

Skills

  • Adaptive Thinking
  • Organizational development
  • Self Motivation
  • Creative problem solving
  • Workforce planning

Languages

English
Elementary

Certification

  • Food Safe
  • Serving it Right

Timeline

Customer Service Representative

American Eagle
09.2023 - 05.2024

Cook

Coast Capri Hotel
07.2023 - Current

Customer Service Supervisor

Shoppers Drug Mart
09.2021 - 02.2022

Customer Service Representative

Shoppers Drug Mart
09.2021 - 02.2023

High School Diploma -

Selkirk College

Bachelor of Computer Application -

HPU

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ANMOL RANA