Anmol Prinja
Abbotsford,BC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Rogers Communications
Work From Home
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Machine Operator Technician
IVC Vita Health
Winnipeg, MB
07.2022 - 03.2023
- Operated machining equipment safely with team of operators.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
Shipper and Receiver
Loewen Windows
Steinbach, MB
10.2020 - 07.2022
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Assisted in maintaining a safe working environment by following established workplace safety guidelines.
- Developed strong relationships with carriers, leading to improved communication and more efficient problem-solving capabilities.
Operations Administrator 1
FedEx Ground
Delta, BC
03.2019 - 10.2020
- Receive and route incoming mails, packages, and deliveries
- Lead teams through routine operations and unexpected challenges with strong decision-making skills
- Determine team targets and implement plans to achieve goals at individual and group level
- Help managers improve area operations by sharing customer feedback and contributing new ideas
Security Officer
Securiguard Services
Surrey, BC
04.2019 - 10.2020
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Package Handler
FedEx Ground
Delta, BC
06.2017 - 03.2019
- Worked in accordance with company policies and guidelines
- Ensured that boxes were properly stacked without causing damage to products or packaging
- Inspected each package for defects, including damages and improper labels
Sales Associate
Mountain Warehouse
Tsawwassen, BC
01.2017 - 06.2017
- Met targets consistently by working hard and with strong attention to detail
- Satisfied customers by delivering speedy and expert service for all clothing needs
Cashier
Yours Independent Grocers
Vancouver, BC
09.2016 - 06.2017
- Engaged customers and built connections using a positive, upbeat attitude
- Assisted cashiers in balancing cash tills at close of shift
- Kept inventory levels optimized and supplies organized for forecasted demands
Crew Member
Wendy's
Langley, BC
02.2016 - 09.2016
- Operate and clean cooking equipment such as grills, deep fryers
- Assist customers and prepare food
- Perform cleaning duties in the restaurant seating area, restrooms, and kitchen
- Multitasking in the kitchen, quickly preparing food
Education
Associate of Arts - Health Sciences
Langara College
Vancouver, BC04.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Complaint handling
- Customer satisfaction measurement
- Follow-up skills
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Customer Service Representative
Rogers Communications
03.2023 - Current
Machine Operator Technician
IVC Vita Health
07.2022 - 03.2023
Shipper and Receiver
Loewen Windows
10.2020 - 07.2022
Security Officer
Securiguard Services
04.2019 - 10.2020
Operations Administrator 1
FedEx Ground
03.2019 - 10.2020
Package Handler
FedEx Ground
06.2017 - 03.2019
Sales Associate
Mountain Warehouse
01.2017 - 06.2017
Cashier
Yours Independent Grocers
09.2016 - 06.2017
Crew Member
Wendy's
02.2016 - 09.2016
Associate of Arts - Health Sciences
Langara College