Anmol Lehal
Bilingual Customer Service
Komoka
Summary
Experienced sales professional with a proven track record of driving revenue growth and enhancing customer satisfaction. Demonstrated expertise in building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Recognized for excellent communication, problem-solving, and time management abilities. Collaborative in dynamic environments to consistently meet goals while maintaining professionalism and poise under pressure. Committed to meeting all guidelines in a timely manner.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Bilingual Client Service Representative, Agent 3
DriveTest
08.2023 - 10.2023
- Provided exceptional customer service to a high volume of clients, ensuring satisfaction and addressing concerns promptly.
- Maintained accurate and detailed client records, ensuring up-to-date information for future interactions.
- Coordinated with operations staff to resolve service problems and improve client satisfaction.
- Handled sensitive and confidential information, including driver's license details, in compliance with privacy regulations.
- Assisted with renewing driver's licenses and licensing young drivers, ensuring all steps were completed efficiently.
- Investigating errors in license records and initiating corrections.
- Issuing temporary driver's license as per provincial guidelines.
Sales Associate
HomeSense TJX
03.2021 - 10.2023
- Build customer loyalty through excellent shopping experiences and proactive service.
- Managed inventory and store cleanliness while balancing customer needs and responsibilities.
- Utilized time management skills to assist customers while ensuring a smooth in-store experience.
- Handled cash transactions accurately and provided consistent, high-quality service, resulting in positive customer feedback.
- Managing floor duties and training new staff in a timely manner.
Brand Ambassador
American Eagle
06.2023 - 09.2023
- Delivered excellent customer service, helping customers locate products and answering questions about sizing and merchandise care.
- Collaborated with team members to share best practices and improve overall store performance.
- Supported product merchandising and ensured attractive, organized displays for optimal sales.
- Resolved customer complaints efficiently, improving satisfaction levels and contributing to repeat business.
- Managed cash transactions accurately, ensuring balanced registers and appropriate customer service.
Accounts Payable
A & F Truck Repair Shop
09.2019 - 11.2019
- Processed POS transactions accurately, handling cash, currency, and payment cards.
- Assisted customers in locating products and coordinated with other store locations for merchandise availability.
- Managed conflict resolution with dissatisfied customers, ensuring improved retention and satisfaction.
- Monitored customer behavior for security concerns and escalated issues to management as needed.
- Maintained a professional demeanor in high-pressure, fast-paced retail environments.
Education
Bachelor of Arts - Criminology
Western University of Ontario
London, ON 05.2001 -
High School Diploma -
Bramalea Secondary School
Brampton, ON 05.2001 -
Skills
- Strong communication skills (verbal & written)
- Exceptional customer service
- Team collaboration & support
- Time management & multitasking
- Problem-solving & conflict resolution
- Goal-oriented with a focus on results
- Relationship building & client retention
- Adaptability and attention to detail
- Professionalism and integrity in client interactions
Timeline
Bilingual Client Service Representative, Agent 3
DriveTest
08.2023 - 10.2023
Brand Ambassador
American Eagle
06.2023 - 09.2023
Sales Associate
HomeSense TJX
03.2021 - 10.2023
Accounts Payable
A & F Truck Repair Shop
09.2019 - 11.2019
Bachelor of Arts - Criminology
Western University of Ontario
05.2001 -
High School Diploma -
Bramalea Secondary School
05.2001 -
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