Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Reference
Timeline
Generic

Spencer Arthur

Brandon,Canada

Summary

Dynamic bilingual professional with a proven track record at Concentrix, excelling in customer service and relationship building. Skilled in persuasive negotiations and problem-solving, I achieved the lowest average call handle time and the highest customer satisfaction score. Committed to enhancing client experiences and driving sales through effective communication and detailed account management.

Overview

7
7
years of professional experience

Work History

Client Service Representative Bilingual Remote

Concentrix
Brandon, MB
08.2023 - Current
  • Gained training to participate in the Rogers Bank Mastercard program with Concentrix as a customer service representative.
  • Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
  • Built sustainable client relationships based on trust by applying excellent communication and interpersonal skills.
  • Assisted and offered solutions to clients in French and English through calls and emails.
  • Created detailed notes in customer profiles to keep track of conversations and requests.
  • Identified opportunities for process improvements within the organization's customer service department.
  • Achieved the lowest average call handle time for a customer service representative in a month.
  • Promoted to the security department, and earned the highest customer satisfaction score as a fraud and disputes agent.
  • Secured a promotion to become a supervisor, to supervise and handle escalated calls and cases.

Sales Associate

Ashley Homestore
Brandon, MB
06.2023 - Current
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine their needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Secured the sale of furniture for a newly constructed home costing $23,800 in my first month on the job.

Sales Technician

Mobileklinic
Brandon, MB
12.2022 - Current
  • I studied and mastered phone repairs, and I performed numerous successful phone repairs.
  • Attained Samsung and Apple technician certifications.
  • Sold and repaired phones satisfactorily, earning positive Google reviews for myself and the company.
  • Developed key customer relationships to increase sales.
  • Placed orders and answered customer questions in person, through email, and over the phone to maximize customer service.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Sold the most phones in a day, and secured the highest number of activations in a day.
  • Followed up with clients after sales and repairs to assess the quality of service and customer satisfaction.

Overnight Team Lead

Blue Water Wash
Brandon, MB
06.2023 - 08.2023
  • Set specific goals for projects to measure progress and evaluate end results.
  • Ensured that cleaning and other duties are done systematically with regard to time and method of application.
  • Conducted regular performance reviews of staff and provided feedback as needed.
  • Evaluated employee performance against established goals and standards regularly.
  • Investigated discrepancies in reports or records related to the shift's activities.
  • Maintained open communication lines with staff members regarding changes in policy and procedures.

Cashier

KFC Restaurant
Accra
02.2022 - 10.2022
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service.
  • Provided management with reliable information on revenue.
  • Played major roles in creating a friendly, yet efficient working environment that led to winning the best KFC restaurant in Accra in 2022.

Sales Manager

Smash Sneakers
Accra, Accra
01.2022 - 10.2022
  • Delivered sales presentations focused on offerings, and unique advantages over competitors.
  • Researched and communicated competitive activity to influence marketing plans and sales tactics.
  • Created and maintained sales environment to support business objectives.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Identified and developed new markets for products or services.

Church Missionary

The Church Of Jesus Christ Of Latter Day Saints
Mbuji Mayi, Mbuji Mayi
12.2019 - 12.2021
  • Coming from an English speaking country to serve a mission in French speaking countries, I learned French to be able to interact and teach the gospel.
  • Developed lesson plans in accordance with curricula and core church beliefs.
  • Spread faith through various evangelistic means, including preaching, Bible readings, and group activities.
  • Developed and implemented strategies to reach out to local communities in need of spiritual guidance.
  • Conducted outreach activities such as door-to-door visits, phone calls, mailings. to invite people into the church.
  • Prepared reports outlining progress made towards achieving long-term objectives set by leadership.

Customer Service Representative

Raybow Hotel
Takoradi, Takoradi
09.2018 - 11.2019
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Resolved customer complaints promptly and efficiently.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

Bachelor of Arts - Business Administration

Brandon University
Brandon, MB
06.2026

Skills

  • Persuasive negotiations
  • Sales tracking and management
  • Profit generation strategies
  • Problem solving
  • Attention to detail
  • Decision making
  • Customer service excellence
  • Verbal and written communication
  • Troubleshooting and diagnostics
  • Computer proficiency
  • Maintenance and repair

Languages

English
Native/ Bilingual
French
Full Professional

Accomplishments

  • Achieved the highest customer satisfaction score as a fraud and disputes agent.
  • Attained the lowest average call handle time as a customer service representative.
  • Earned the highest product sales and secured the highest number of activations in a month.
  • Developed highly effective sales training strategies as Sales Manager of a 3-person team.
  • Served as a mission secretary for a year due to my proficiency in both English and French, my computer skills and ability to multitask.
  • Helped advance an online sneaker business to a well established sneaker boutique.

Reference

  • Ashley Homestore; Austin Bedford (Store Manager) - abedford@ashleytdg.ca
  • The Church Of Jesus Christ Of Latter Day Saints RDC Congo Mbuji Mayi Mission; President Lono (Mission President) - Jeanpierrelonolds@gmail.com
  • Raybow Hotel; Janet Dadson (Chief Executive Officer) - Jaydadjay100@gmail.com

Timeline

Client Service Representative Bilingual Remote

Concentrix
08.2023 - Current

Sales Associate

Ashley Homestore
06.2023 - Current

Overnight Team Lead

Blue Water Wash
06.2023 - 08.2023

Sales Technician

Mobileklinic
12.2022 - Current

Cashier

KFC Restaurant
02.2022 - 10.2022

Sales Manager

Smash Sneakers
01.2022 - 10.2022

Church Missionary

The Church Of Jesus Christ Of Latter Day Saints
12.2019 - 12.2021

Customer Service Representative

Raybow Hotel
09.2018 - 11.2019

Bachelor of Arts - Business Administration

Brandon University

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Spencer Arthur