Anmol Kaur
Halifax,NS
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Financial Advisor role.
Overview
4
4
years of professional experience
Work History
Revolving Customer Service Representative
Scotiabank
10.2024 - Current
- Adapt quickly to changing procedures, products, and technologies within the evolving banking landscape
- Exhibit patience and composure while managing sensitive customer issues, building positive long-term relationships
- Work collaboratively with internal departments to support seamless customer service delivery
- Identify opportunities for cross-selling and up-selling appropriate financial products while ensuring customer needs are prioritized
- Utilize CRM and banking systems efficiently to manage customer profiles, transactions, and documentation
- Maintain up-to-date knowledge of financial regulations, compliance requirements, and Scotiabank policies
- Demonstrate strong problem-solving abilities and attention to detail in a high-volume, fast-paced environment
- Resolve account discrepancies and disputes with professionalism and empathy, maintaining customer trust
- Communicate complex financial information clearly and effectively, ensuring customer understanding and satisfaction
- Deliver exceptional customer service by addressing inquiries and concerns related to credit cards, lines of credit, and overdraft products
Assistant Manager
Domino’s
04.2022 - 06.2024
- Company Overview: Halifax, Nova Scotia
- Helping the General manager with the daily tasks such as keeping records of daily sales and making reports at the end of the day.
- Handling everyday delivery drivers’ transactions at the end of the day.
- Ensuring good and long-term relationships with customers and improving their purchasing experience by keeping track of their purchases, providing quality deals to the regular customers as well as newer ones.
- Monitoring inventory and preparing budgets for the boost week, festive season orders, school orders and sports activities.
- Daily records of the inventory to stabilize food cost.
- Also prepare labor cost reports during peak season as well as off-peak for stability and to raise stores profit margins.
- Organizing and cleaning the store by assigning duties to the team members and joining them to help in the completion of the tasks.
- Solving issues between the team members to maintain a positive working environment.
- Training and helping new team members to get along with everyday tasks easily.
- Halifax, Nova Scotia
Assistant Manager
Domino’s
10.2021 - 03.2022
- Company Overview: Montreal, Quebec
- Main task is to help the store supervisor with everyday work such as everyday cash transactions of the store as well as delivery drivers.
- Helping new and existing team members to get along with each other to keep up with the pace of the store’s daily routine tasks.
- Learning about food and labor cost to prepare reports for store managers to keep up with the expenses and to increase profit margin.
- Montreal, Quebec
Education
Diploma - Global Supply Chain Management
Matrix college of management technology and healthcare
01.2021
High school - Commerce
01.2019
Skills
- Computer literate
- Multiple tasking
- Critical thinking and problem solving
- Professionalism
- Safety management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Credit adjustments
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Revolving Customer Service Representative
Scotiabank
10.2024 - Current
Assistant Manager
Domino’s
04.2022 - 06.2024
Assistant Manager
Domino’s
10.2021 - 03.2022
High school - Commerce
Diploma - Global Supply Chain Management
Matrix college of management technology and healthcare
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