Astute and methodical Senior Mortgage Underwriter with significant experience working with all types of customers and lenders. Proficient in reviewing and analyzing extensive applications and supporting documentation. Maintains consistent pipelines and quick turnaround times with skilled handling of each customer’s needs. Driven mortgage underwriter with a successful track record in mortgage and home lending product sales. Demonstrates strong interpersonal skills and exceptional service throughout the sales process. Experienced manager/underwriter with an extensive background in loans and mortgages. Excellent reputation for resolving problems, improving customer satisfaction and driving overall operational Improvements.
* Received several awards for pipeline management including detail orientation and multiple awards for fraud detection and keeping the bank safe through my most recent employer.
* Nationally recognized for outstanding customer service by
three employers.
* Improved the volume growth results in the
branch I managed from last in Atlantic Canada out of a dozen
locations to second overall in less than six months.
* Reduced delinquency by fifteen percent across all product lines in that same time period.
* Promoted three times in eighteen months by
the first company I worked for.
* Graduated from UNB, First Division in my business degree.
* Achieved the Dean’s List upon graduation from the Education program at UNB-Fredericton.
* Besides my extensive work experience, I have held mortgage broker licenses in several different provinces prior to my most recent employer which didn't require I maintain those licenses. Successfully completed the NB realtor licensing course. Completed an advanced management certificate through UNB Fredericton.