Ankush Ankush
Charlottetown,PEI
Summary
Proven customer service expert from Inbound Outbound Solutions Call Center, adept in critical thinking and data entry, excelled in resolving high-stress disputes, enhancing customer loyalty. Skillfully balanced empathy and efficiency, achieving significant satisfaction rates without compromising company standards. Demonstrated exceptional multitasking at Subway, elevating service speed and accuracy.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Inbound Outbound Solutions Call Center
08.2022 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sandwich Artist
Subway
02.2022 - 08.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Prepared and served hot and cold sandwiches based on customer preferences.
Bakery Worker
Longos
01.2021 - 01.2022
- Assisted in preparing dough and batters for various baked goods.
- Packaged baked items for display and sale, ensuring freshness of offerings.
- Operated ovens and other baking equipment to ensure proper baking.
- Restocked supplies and ingredients as needed throughout shift.
Education
Bachelor Of Business - Business
St Lawrence College
Scarborough ON01.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Complaint resolution
Languages
English
Professional Working
Timeline
Customer Service Representative
Inbound Outbound Solutions Call Center
08.2022 - 01.2025
Sandwich Artist
Subway
02.2022 - 08.2022
Bakery Worker
Longos
01.2021 - 01.2022
Bachelor Of Business - Business
St Lawrence College
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