Ankita Sharma
Calgary,Canada
Summary
Administrative Assistant with 10+ years of experience in customer service, student services, and office administration. Proven ability to manage front desk operations, handle high-volume inquiries via phone, email, and in-person interactions, and maintain accurate records and data systems. Skilled in scheduling, report generation, data entry, and supporting multiple departments. Strong focus on client satisfaction, problem-solving, and maintaining organized, professional office environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Student Services Assistant
Portage College
03.2023 - Current
- Provided front desk customer service to students and visitors via in-person, phone, and email communication
- Managed high-volume inquiries and ensured timely and accurate responses
- Maintained and updated student records and databases with strong attention to detail
- Assisted with administrative tasks including scheduling, documentation, and report preparation
- Coordinated student requests and directed them to appropriate departments
- Supported office operations by maintaining organized filing systems and documentation
Student Finance Administrator
Sundance College
12.2021 - 04.2023
- Processed student payments and financial records with high accuracy
- Provided guidance to students on financial processes, enhancing customer satisfaction
- Maintained compliance and accurate data entry in financial systems
- Generated reports and supported administrative documentation
- Collaborated with internal teams to ensure smooth operations
Operations Specialist
Paladin Security Inc.
12.2020 - 12.2022
- Processed student payments and financial records with high accuracy
- Provided guidance to students on financial processes, enhancing customer satisfaction
- Maintained compliance and accurate data entry in financial systems
- Generated reports and supported administrative documentation
- Collaborated with internal teams to ensure smooth operations
On-site Field Administrator
Switch Health
12.2011 - 01.2021
- Managed administrative operations, data entry, and documentation
- Handled client communication and supported service coordination
- Maintained compliance records and ensured data accuracy
- Assisted with reporting and operational support tasks
Education
High School -
John G. Diefenbaker High School
CalgaryDiploma - Early Learning and Childcare
Bow Valley College
CalgarySkills
- Front Desk Operations
- Customer Service (In-person, Phone, Email)
- Administrative Support
- Data Entry & Records Management
- Report Generation & Documentation
- Scheduling & Calendar Management
- Email & Inbox Management
- Microsoft Office (Word, Excel, Outlook)
- Office Coordination & Inventory Management
- Payment Processing & Cash Handling
- Student Services & Client Relations
- Problem Solving & Multitasking
- Social Media & Website Updates
- Team Collaboration & Communication
- Confidentiality & Data Accuracy
- Data Management Systems (CRM / Student Systems – adaptable to StarRez)
- Email & Calendar Management Tools
- Basic Social Media Management
Certification
- Conflict Resolution Training
- Customer Service Excellence Training
- Retail Sales Training
- WHMIS Certification
- Time Management Training
- Defusing Hostile Customers Training
- OHS Awareness Training
- Phone & Digital Communication Etiquette
- Microsoft Outlook 2010 Basic
- Microsoft Excel 2010 Basic
- PIPEDA Training
- CASL Training
- Workplace Violence & Harassment Training
- Workplace Bullying Training
References
Available upon request.
Timeline
Student Services Assistant
Portage College
03.2023 - Current
Student Finance Administrator
Sundance College
12.2021 - 04.2023
Operations Specialist
Paladin Security Inc.
12.2020 - 12.2022
On-site Field Administrator
Switch Health
12.2011 - 01.2021
High School -
John G. Diefenbaker High School
Diploma - Early Learning and Childcare
Bow Valley College