Tristan Johnson
San Diego
Summary
Motivated and adaptable business professional with a solid background in office administration, customer service, and team management. Seeking a long-term position where I can leverage my communication, problem-solving, and technical skills to drive company growth and deliver exceptional service. Proven ability to work collaboratively and effectively with diverse teams while maintaining a high level of accuracy and organization.
Overview
4
4
years of professional experience
Work History
Lead Medical Services Assistant
Department of Veterans Affairs
04.2025 - Current
- Promoted to lead and supervise a team of contractors, while collaborating with supervisors and other team leads to maintain workflow accuracy, address issues, and ensure consistent training standards.
- Acted as the primary point of contact for new hires, fostering clear communication, and a supportive team environment.
- Utilized software systems, including CPRS, HealthShare Referral Manager, and TriWest, to facilitate the scheduling and closing of veteran appointments, ensuring accurate and timely follow-up with a variety of providers' offices.
- Communicated with providers via phone and digital platforms to confirm appointment attendance, and ensure that medical notes were forwarded for clinical review.
- Provided support to veterans through chat by answering inquiries regarding authorization statuses, assisting with appointment scheduling, and directing them to appropriate resources for further assistance.
- Collaborated with a team of contractors to close out open consults with specialty providers, ensuring completion in an accurate and timely manner, to maintain efficient patient care processes.
League Assistant
San Diego ABL
04.2022 - Current
- Coordinated with team captains to collect league fee payments through phone or in-person interactions.
- Oversaw daily game operations, ensuring smooth gameplay, and providing exceptional in-person customer service to players.
- Updated and maintained the San Diego Adult Basketball League website, using Chrome Developer and Google Sheets to enhance user experience and engagement.
- Fostered strong relationships with team captains and players, ensuring continued participation and satisfaction in the league.
Office Receptionist
XL Staffing & Security
06.2024 - 09.2024
- Efficiently managed a high volume of inbound and outbound calls, scheduled appointments, and directed inquiries to appropriate personnel.
- Maintained accurate records in the Employee Database, including timecards, personal information, and client data, streamlining data management processes.
- Earned certification to administer tests for employment, and to roll electronic fingerprints using a live scan machine.
- Contributed to administrative support tasks such as filing, document management, and office inventory tracking.
Education
Bachelor's Degree - General Business
San Diego State University
San Diego, CA12.2024
Associates Degree - Business Administration
Grossmont College
El Cajon, CA05.2023
Skills
- Team Leadership
- Cisco Systems
- Filing systems
- Microsoft Office Suite
- Data entry
- Front desk operations
- Office administration
- Multi-line telephone skills
- Electronic Fingerprinting Certification
- California Guard Card
Timeline
Lead Medical Services Assistant
Department of Veterans Affairs
04.2025 - Current
Office Receptionist
XL Staffing & Security
06.2024 - 09.2024
League Assistant
San Diego ABL
04.2022 - Current
Associates Degree - Business Administration
Grossmont College
Bachelor's Degree - General Business
San Diego State University