Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ankita Sharma

Brampton,ON

Summary

Driven professional with a track record of exceeding performance goals at Fresh Taste and Bhango Hospital. Demonstrated expertise in efficient packaging and patient care, coupled with exceptional problem-solving abilities and interpersonal skills. Achieved significant reductions in hospital-acquired infections, showcasing a commitment to excellence and results.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Ardene
11.2022 - Current
  • Collaborated with team members to ensure timely completion of all orders during peak seasons.
  • Maintained strong attention to detail while efficiently completing large volumes of orders daily.
  • Managed time effectively to prioritize tasks appropriately and meet tight deadlines consistently.
  • Increased order processing speed by maintaining an organized and clean work area.
  • Consistently met or exceeded daily performance goals related to packing speed and accuracy rates.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Technical Support Executive

Teleperformance
09.2020 - 07.2022
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed routine wound care and dressing changes on schedule.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Implemented infection control measures that significantly reduced hospital-acquired infections.
  • Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
  • Conducted quality assurance testing on software releases, identifying bugs and recommending improvements before deployment.
  • Supervised technical support staff service operations and assisted with maintenance advisory.
  • Served as a subject matter expert on key technologies, providing guidance and expertise to colleagues when needed.

Education

Project Management - Management

Cdi College
Mississauga, ON
05-2024

Master of International Business Management - Management

Cdi College
Mississauga, ON
05-2023

MBA - Management, Accounting

Chandigarh University
India
07-2020

Skills

  • Customer service
  • Money handling
  • Customer relations
  • Team leadership
  • Time management
  • Problem-solving
  • Decision-making
  • Good communication skills
  • Fast learner
  • Tries to tackle all the situations calmly
  • Comfortable in working Nights shifts ( had worked for almost 25 years )

Languages

English
Professional Working
Punjabi
Full Professional
Hindi
Full Professional

Timeline

Assistant Manager

Ardene
11.2022 - Current

Technical Support Executive

Teleperformance
09.2020 - 07.2022

Project Management - Management

Cdi College

Master of International Business Management - Management

Cdi College

MBA - Management, Accounting

Chandigarh University

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Ankita Sharma