ANKITA KUMARI
Dubai,UAE
Summary
Dynamic and results-driven Food & Beverage professional with over 8 years of progressive experience in luxury hospitality environments including JW Marriott, Grand Hyatt, and The Leela. Adept at managing F&B operations, providing exceptional guest experiences, handling cash operations, and leading teams effectively. Recognized for excellence through multiple awards and commendations.
Overview
10
10
years of professional experience
Work History
Shift Leader
La Ville Hotel and Suites City Walk
03.2024 - Current
- Handling designated sections
- Cashiering
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Assistant Restaurant Manager
LEELA AMBIENCE CONVENTION HOTEL
04.2022 - 02.2024
- Promoted special events or discounts to increase sales volume.
- Provided leadership and direction to restaurant employees.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Monitored customer service standards and took corrective action when needed.
F& B Executive
JW MARRIOTT MUSSOORIE WALNUT GROVE RESORT AND SPA
01.2020 - 11.2021
- Organized and facilitated regular meetings with senior management teams.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Led initiatives to improve customer service levels throughout organization.
Team Leader F&B Services
Grand Hyatt, Goa
01.2019 - 12.2019
- Maintained a positive work environment that promoted collaboration between team members.
- Established clear expectations for employees, providing guidance when needed.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Waitress
Grand Hyatt, Goa
07.2016 - 12.2018
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers and provided menus.
- Replenished beverages when necessary.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided accurate change for cash transactions using a cash register system.
Intern
JP Palace Hotel and Convention Centre
12.2014 - 04.2015
- Maintained accurate records of all activities performed throughout internship period.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Education
B.Sc. - Hotel and Hospitality Management
IHM (RIHC)
Bhubaneswar01.2016
XII (C.B.S.E.) -
Sarvodaya Vidyalaya
New Delhi01.2013
X (BSEB) -
S.N.H.E School
Narpatinagar01.2011
Skills
- Micros (POS)
- Cash handling
- Customer service
- Time management
- Communication skills
- Problem solving
- Point of sale
- Conflict resolution
- Team leadership
- Microsoft Excel
- Triton
- Basic Opera Operation
- Food & Beverage service
- Wines
- Cocktails
- Beers
- Mocktails
- Order taking
- Cashiering
- Handling OC/ENT checks
- Beverage inventory management
- Quality checks
- Order monitoring
Key Responsibilities And Skills
- Experience in managing multiple F&B outlets including In-room Dining, Lobby Lounge, and All Day Dining
- Guest satisfaction handling and feedback collection
- Expert in Food & Beverage service including Wines, Cocktails, Beers, and Mocktails
- Amenity placement as per VIP classification
- Room service tray setups and clearance with errand card management
- Food pick-up coordination with kitchen and accompaniments
- Proficient in order taking, cashiering, handling OC/ENT checks
- Outlet requisition as per par stock and beverage inventory management
- Quality checks and order monitoring
Languages
- English
- Hindi
- Odia
- Maithili
Awards
- Won Executive of the Month award during the work tenure with The Leela
- Won Diamond Member award during the work tenure with Grand Hyatt Goa
- Won Platinum & Gold Member awards during the work tenure with Grand Hyatt Goa
- Won Executive of the Month award during the work tenure with JW Marriott Mussoorie
- Won Best Groomed Associate of the Year award during the work tenure with JW Marriott Mussoorie
- Numerous guest appreciations via feedback surveys, emails, and social media platforms like TripAdvisor and GSS
Hobbies and Interests
- Cooking
- Watching Movies
- Travelling
- Making Friends
Personal Information
- ReferenceAvailable upon request
- Date of Birth: 12/05/96
- Nationality: Indian
- Marital Status: Single
References
References available upon request.
Timeline
Shift Leader
La Ville Hotel and Suites City Walk
03.2024 - Current
Assistant Restaurant Manager
LEELA AMBIENCE CONVENTION HOTEL
04.2022 - 02.2024
F& B Executive
JW MARRIOTT MUSSOORIE WALNUT GROVE RESORT AND SPA
01.2020 - 11.2021
Team Leader F&B Services
Grand Hyatt, Goa
01.2019 - 12.2019
Waitress
Grand Hyatt, Goa
07.2016 - 12.2018
Intern
JP Palace Hotel and Convention Centre
12.2014 - 04.2015
B.Sc. - Hotel and Hospitality Management
IHM (RIHC)
XII (C.B.S.E.) -
Sarvodaya Vidyalaya
X (BSEB) -
S.N.H.E School
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