Ankita Joshi
Scarborough
Summary
Detail-oriented and highly analytical banking professional with strong expertise in settlement operations, foreign exchange, payment processing, and treasury operations. Proven ability to manage complex financial tasks, support AML compliance, and enhance service delivery through collaboration and attention to detail. Skilled in using a wide array of banking systems and tools to resolve issues, ensure regulatory adherence, and improve customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Settlement Officer – GMO
CIBC
06.2024 - Current
- Operate within Global Money Operations (GMO) under specialized portfolios such as International Student Banking Offer and FCPC Investigations.
- Manage and investigate a wide range of inbound and outbound payment transactions, ensuring AML compliance and timely resolution.
- Collaborate with the AML team to validate information and ensure outgoing payments adhere to regulatory standards.
FX Analyst – Payment & Treasury Operations, GMO
CIBC
01.2022 - 01.2024
- Managed payment and treasury operations, focusing on foreign exchange transactions within GMO (Global Money Operations).
- Supported customers in setting up and activating Foreign Cash accounts and ensured timely order deliveries.
- Handled account activations and deactivations in line with AML compliance procedures.
- Addressed customer disputes, special requests, and high-priority issues with prompt and accurate resolutions.
- Participated in initiatives aimed at process improvements, including post-crisis response (e.g., Rogers outage recovery), quality assurance, and internal team training.
Customer Service Support Specialist
CIBC
09.2021 - 11.2021
- Responded to customer inquiries regarding credit card transactions with professionalism and accuracy.
- Utilized multiple banking systems to investigate and resolve issues, ensuring protection of client data and satisfaction.
- Delivered first-contact resolutions by aligning support efforts with CIBC's customer care standards.
Education
Post Graduate Certificate - Project Management
Centennial College
Toronto, ON04.2021
Diploma - Computer System Technician – Networking
Centennial College
Toronto, ON08.2020
Bachelor of Technology - Computer Science
Guru Nanak Dev University
Amritsar, India07.2019
Skills
- Banking Systems: AS400, IWS, TS2, PEGA, E-commerce
- Tools: Excel, Outlook, PowerPoint
- CRM & Support Platforms: Salesforce, JIRA
- Compliance & Payment Systems: GPI, SWIFT
- Core Areas: AML Compliance, FX Operations, International Payments, Customer Support, Treasury Operations
Certification
Certified Associate in Project Management (CAPM) – Completed May 2024
Timeline
Senior Settlement Officer – GMO
CIBC
06.2024 - Current
FX Analyst – Payment & Treasury Operations, GMO
CIBC
01.2022 - 01.2024
Customer Service Support Specialist
CIBC
09.2021 - 11.2021
Post Graduate Certificate - Project Management
Centennial College
Diploma - Computer System Technician – Networking
Centennial College
Bachelor of Technology - Computer Science
Guru Nanak Dev University
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