Divya Natarajan
Brampton,Canada
Summary
Foreign Exchange Specialist with over 9 years of experience in banking, sales, and operations across diverse financial products. Currently pursuing studies in Computer Software Engineering, focusing on HTML5, CSS Flexbox, and JavaScript to integrate technical expertise with financial acumen.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Foreign Exchange Dealer Support Specialist
Convera
Toronto, Canada
03.2023 - Current
- Mentored a 9-member team (Canada/Costa Rica), ensuring high performance and procedural adherence.
- Resolved complex payment queries, acting as primary escalation.
- Managed time/rate-critical buybacks/reissues to limit financial exposure and optimize customer outcomes.
- Ensured adherence to accounting proof requirements before processing repurchases.
- Coordinated high-level communication between banking partners and internal stakeholders.
- Directed bank messages (Amendments, Recalls, Tracers) to resolve payment breaks and compliance issues.
Foreign Exchange Dealer Support Specialist
Convera
Toronto, Canada
09.2020 - 03.2023
- Resolved multi-channel payment issues with banking partners.
- Processed urgent buybacks/reissues to minimize financial loss.
- Verified accounting proof before processing repurchases.
- Liaised between banking partners and internal customers.
- Initiated bank messages (Amendments, Recalls, Tracers) to resolve payment breaks/compliance inquiries.
Transaction Processing Officer
Simplii Financial (CIBC)
Toronto, Canada
06.2020 - 09.2020
- Managed client escalations (e.g., account closures, money transfers, debit card issuance).
- Processed entries for unique situations (e.g., foreign exchange) using multiple steps.
- Utilized in-house system (COINS) to remit and settle funds (e.g., cables, EFT).
- Processed new accounts and performed AML validation using Transunion and Equifax.
- Maintained high service levels by processing requests efficiently to meet Service Level Agreements (SLAs).
Customer Care Advisor
Scotiabank
Toronto, Canada
08.2019 - 03.2020
- Provided advice and solutions to a high volume of inbound customer calls.
- Deepened client relationships by recommending solutions for personal banking, revolving credit, and mortgages.
- Ensured strict adherence to compliance guidelines.
- Prevented suspected fraud and reported suspicious cases to Unusual Transaction Reports (UTR).
Assistant Manager
Indian Overseas Bank
Chennai, India
09.2013 - 04.2019
- Assessed financial status, credit, and property for loan feasibility.
- Promoted third-party products like insurance and other loans.
- Managed escalations professionally to satisfy needs and protect bank reputation.
- Ensured compliance with EDD and CIP.
- Identified and investigated unusual transactions, recommending actions per AML policies.
- Recovered $10,000 in safe deposit locker rent dues from 710 lockers in 3 months.
Education
Diploma of Education - Computer Software Engineering
BrainStation
Canada03-2026
Master of Science - Mobile & Satellite Communication
London Metropolitan University
UK12.2011
Bachelor of Engineering - Electronics & Communication Engineering
Anna University
Chennai, TN, IN12.2010
Skills
- Finacle Banking Solutions
- PEGA CRM
- AS400
- Salesforce CRM
- Office 365 Suite
- Retail Banking
- HTML5
- CSS Flexbox
- Javascript
- Visual Studio
- GitHub
- Scope Modelling
- Software development
- Problem resolution
- Cross-currency transactions
- Hedging strategies implementation
- Currency trading expertise
- Tools Runbooks
Certification
- Advanced Google Analytics Certification, https://analytics.google.com/analytics/academy/certificate/6hX_9d7ASua3fYm7EPkVcA
- Google Analytics Individual Qualification, https://skillshop.exceedlms.com/student/award/52553807, 52553807
- Business Analysis Foundation Certification, Udemy, https://www.udemy.com/certificate/UC-16ccf2dd-4d75-4f05-b716-03f9b95eed46/
Accomplishments
- Best Performer 2024 at Convera
- Best Performer 2025 at Convera
References
References available upon request.
Timeline
Senior Foreign Exchange Dealer Support Specialist
Convera
03.2023 - Current
Foreign Exchange Dealer Support Specialist
Convera
09.2020 - 03.2023
Transaction Processing Officer
Simplii Financial (CIBC)
06.2020 - 09.2020
Customer Care Advisor
Scotiabank
08.2019 - 03.2020
Assistant Manager
Indian Overseas Bank
09.2013 - 04.2019
Diploma of Education - Computer Software Engineering
BrainStation
Master of Science - Mobile & Satellite Communication
London Metropolitan University
Bachelor of Engineering - Electronics & Communication Engineering
Anna University