ANKITA BISWAS

Ankita wants to build a successful career in a stimulating and challenging environment and be an asset for the organization. Ankita is having open work permit in Canada and looking for active opening for the below skillsets. Current Profile- April'2022 to January'2023 Associated with Vodafone Idea Ltd Skilled in Data Analyst, People Management, Team Management. An effective communicator responsible enough to work and improve quality, productivity and efficiency, ensuring to deliver on assigned target. Worked with CRM platforms for retention, churn analysis and accounting reporting. Worked on reporting tools using DB2 analysis and excel/VBA integrated platform. Customer Support Group (WBK- Retention & Collection): Analyzing on Store Retention performance. Analyzing on Call Centre performance. Dedicated SPOC to handle Postpaid to Prepaid migration Retention Campaign with allocated partner. Feedback collection by coordinating with all respective partners, zones for analysis for business improvement. Handling Touch points and Customers Escalations for support and resolutions. Handling & Analyzing Voluntary Post to Pre-Churn Management. Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.