Ankit Koraviya
North York,Ontario
Summary
A self-motivated and enthusiastic Networking professional with an appetite to learn the latest IT and Networking techniques and seeking an opportunity in IT environment that will leverage my technical skills and experience and provide me a platform to achieve personal as well as organizational goals.
Overview
3
3
years of professional experience
Work History
Security Help Desk
Paragon Security
08.2022 - 09.2023
- Efficiently addressing customer by providing remote help through desktop and phone communication.
- Managed logs and documentation of security incidents, investigation and remediation efforts of compliance and auditing purposes.
- Examining, diagnosing, and finding operational or technical issues with hardware equipment.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
System Administrator
Shri Web Solution
01.2021 - 12.2021
- Installed, configured, and maintained operating systems, software,and hardware, resulting in 99% system uptime.
- Troubleshoot system and network problems, resolving 90% of issues within 24 hours and minimizing downtime for users.
- Managed user accounts and permissions, ensuring secure and efficientaccess to systems and applications.
- Monitored and tested network performance, identifying and resolving network issues before they impacted users and improving network uptime by 10%.
- Created and maintained system documentation, ensuring accurate andup-to-date documentation for all systems and processes.
IT Support Specialist
Sarvajanik College Of Engineering & Technology
07.2020 - 12.2020
- Provided comprehensive technical support and maintenance to 50+ end-users across the organization, resolving hardware, software, and network issues in a timely fashion.
- Reduced helpdesk tickets by over 25% with the implementation of a remote access system.
- collaborated with the team to update and maintain Windows and Mac operating systems and installed and configured applications across the organization.
- Troubleshooting complex network and hardware issues, isolating the source of problems and implementing the most cost-effective solutions.
- Monitored and maintained network infrastructure, such as routers, switches, and firewalls, resulting in a 99.9% uptime for critical systems.
Education
Post-Graduate Diploma - Wireless Information Networking
Loyalist College of Applied Arts And Technology
Toronto, ON01.2022
Bachelor of Science - Computer Engineering
Sarvajanik College Of Engineering And Technology
Surat, India04.2016
Skills
- Troubleshooting and Problem-Solving
- Network Administration
- Operating System Installation and Configuration
- Hardware and Software Maintenance
- Technical Documentation
- Active Directory Management
- User Experience
- Virtualization
- Cloud Computing
- ITIL Framework Knowledge
- Cloud Computing
- Security Management
Languages
English
Timeline
Security Help Desk
Paragon Security
08.2022 - 09.2023
System Administrator
Shri Web Solution
01.2021 - 12.2021
IT Support Specialist
Sarvajanik College Of Engineering & Technology
07.2020 - 12.2020
Post-Graduate Diploma - Wireless Information Networking
Loyalist College of Applied Arts And Technology
Bachelor of Science - Computer Engineering
Sarvajanik College Of Engineering And Technology
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