Summary
Overview
Work History
Education
Skills
Certification
Languages
Software
Timeline
Generic

Ramandeep Kaur

Ottawa,Ontario

Summary

Experienced professional with a strong background in customer service, technical support, and leadership roles. Seeking to leverage 2 years of experience as a Supervisor at Tim Horton's and 3 years as Front Desk Security Personnel at Nokia to excel as a CA-Genius at Apple. Proven ability to deliver exceptional customer experiences, resolve technical issues, and promote Apple's brand values.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Security Officer

Nokia Networks
11.2021 - Current


  • Ensured the security and safety of employees, visitors, and assets through vigilant monitoring and access control.
  • Responded swiftly to security incidents and emergencies, maintaining a calm and professional demeanor.
  • Collaborated with cross-functional teams to implement security protocols and procedures, enhancing overall security measures.
  • Developed excellent interpersonal skills, effectively communicating with diverse stakeholders in a dynamic environment.
  • Utilized security technologies such as CCTV systems and alarm monitoring to enhance surveillance effectiveness and incident response capabilities.
  • Ensured adherence to company policies, industry regulations, and legal requirements related to security operations.
  • Provided training and guidance to new security personnel, enhancing team proficiency in security procedures and protocols.
  • Demonstrated a proactive and professional approach in interacting with employees, visitors, and customers, ensuring a positive and secure environment.

Supervisor

Tim Hortons
07.2021 - 03.2023
  • Led and motivated a team of 12 employees to consistently exceed customer service goals.
  • Implemented efficient workflows and training programs that improved team productivity by 20%.
  • Demonstrated strong problem-solving skills to resolve customer complaints and operational challenges promptly.
  • Managed inventory, scheduling, and adherence to company policies to ensure smooth daily operations.
  • Developed and implemented strategies to enhance customer experience, resulting in a 25% increase in positive feedback.
  • Implemented promotional campaigns and upselling techniques, contributing to a 15% increase in sales revenue.

Education

Travel and Tourism Services -

Algonquin College
Ottawa, Ontario
01.2021

Skills

  • Technical Proficiency: Advanced knowledge of Apple products and services, with a focus on troubleshooting and resolving technical issues
  • Customer Service Excellence: Proven track record of delivering superior customer experiences, handling inquiries, and providing technical support with empathy and efficiency
  • Leadership and Team Management: Experience in leading teams, coaching employees, and fostering a collaborative work environment
  • Problem Solving: Strong analytical and problem-solving abilities to diagnose and resolve complex technical issues effectively
  • Communication Skills: Clear and effective communicator with the ability to explain technical concepts to non-technical users and stakeholders

Certification

  • G license
  • Security guard license
  • First aid
  • CPR certification
  • Smart serve certified

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Software

Learned python language

Learning data structure and algorythm

Timeline

Front Desk Security Officer

Nokia Networks
11.2021 - Current

Supervisor

Tim Hortons
07.2021 - 03.2023

Travel and Tourism Services -

Algonquin College

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Ramandeep Kaur