Ankit Godara
Toronto,Canada
Summary
CSC-Licensed Professional experienced in customer service, leadership, operations, and HR coordination. Delivered exceptional client experiences through effective issue resolution and management of high-volume tasks. Emphasized reliability and communication while driving operational accuracy and setting performance standards.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Team Lead/Floor Manager
Oliver & Bonacini
Toronto, Canada
09.2023 - Current
- Led team to consistently achieve daily operational goals through effective task delegation and enhanced productivity.
- Managed high-volume operations during peak season.
- Modeled service consistency and professionalism, setting performance standards for the team.
- Recognized for strong leadership, problem-solving, and the ability to motivate teams in a fast-paced environment.
- Resolved escalated customer concerns, fostering satisfaction and loyalty.
Product Specialist
Lexus
Toronto, Canada
01.2025 - 03.2025
- Delivered product demonstrations explaining Lexus technology and safety features.
- Engaged customers to identify needs and enhance the buying experience.
- Supported test drives and followed up with customers to ensure satisfaction and address inquiries.
- Established strong relationships with customers to improve their overall experience.
HR Intern
Randstad
Vancouver, Canada
09.2023 - 01.2024
- Streamlined recruitment processes by screening resumes, scheduling interviews, and coordinating candidate communications to enhance candidate experience.
- Facilitated onboarding procedures by preparing documentation, collecting new hire paperwork, and organizing orientation sessions to ensure smooth integration of new hires.
- Managed employee records and HR databases, ensuring accuracy, confidentiality, and compliance with company policies to support effective HR operations.
Team Lead / Supervisor
Miss Things
Toronto, Canada
08.2022 - 09.2023
- Supervised staff to maintain high service quality in fast-paced environment.
- Resolved customer concerns while monitoring workflow efficiency to support operations.
- Resolved customer concerns and monitored workflow efficiency.
- Trained and coached staff, scheduling shifts to ensure optimal performance and service standards.
Education
Global Business Management - Post-Graduate Certificate
Humber College
Toronto, ONCommerce - Bachelor's
Panjab University
Chandigarh, IndiaSkills
- Sales techniques
- Marketing
- Operational Coordination
- Schedule coordination
- Staff Management
- Leadership
- High-Pressure Adaptability
- Conflict Resolution
- Effective communication
- Customer service
- Organizational skills
- Relationship Building
Certification
- Driving Licence
- Canadian Securities Course (CSC)
Languages
English
Timeline
Product Specialist
Lexus
01.2025 - 03.2025
Team Lead/Floor Manager
Oliver & Bonacini
09.2023 - Current
HR Intern
Randstad
09.2023 - 01.2024
Team Lead / Supervisor
Miss Things
08.2022 - 09.2023
Global Business Management - Post-Graduate Certificate
Humber College
Commerce - Bachelor's
Panjab University