Chelsey Pinheiro
Waterloo,ON
Summary
An organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Proficient in all Microsoft programs, including MS Outlook.
Overview
8
8
years of professional experience
Work History
Sales Floor Team Member
Princess Auto
10.2015 - Current
- Increased sales by providing exceptional customer service and tailored product recommendations.
- Boosted store revenue through upselling and cross-selling techniques for complementary items.
- Assisted in maintaining a clean and organized sales floor, promoting a positive shopping experience.
- Contributed to achieving store sales targets with excellent teamwork and collaboration.
- Supported team members in resolving complex customer issues, resulting in increased satisfaction levels.
- Participated in regular training sessions to stay up-to-date with product knowledge and company policies.
- Assisted customers in locating desired products quickly, minimizing wait times and enhancing overall experience.
- Provided prompt assistance at cash registers during peak hours, keeping lines moving efficiently and maintaining customer satisfaction levels high.
- Assisted with loss prevention efforts, identifying suspicious activity or behaviors that could lead to theft or damage of merchandise.
- Supported visual merchandising efforts by arranging displays according to company guidelines, drawing attention to key products.
- Adapted quickly to changing store priorities and customer needs, ensuring a smooth flow of operations on the sales floor.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Supported promotional plans by updating signage with price changes.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Court Security Officer
Active Security
11.2021 - 01.2023
- Enhanced courthouse security by conducting thorough entry screenings and managing access control.
- Ensured a safe environment for court officials, staff, and visitors by maintaining constant vigilance and situational awareness.
- Reduced safety incidents by promptly addressing and resolving potential hazards or security breaches.
- Provided outstanding and personalized customer service in a volatile and diverse environment
- Exercised additional authorities granted under the Police Services Act and Courts Justice Act
- Enforced all relevant laws to provide a safe environment for proceedings and hearings to progress.
- Know and applied Waterloo Regional Police Service Courts Directives and procedures.
- Advised Waterloo Regional Police Service, uniformed supervisors of procedural breaches, incidents or concerns
- Searched bags/property and confiscated items when appropriate; seized weapons, drugs, and contraband if discovered
Education
Diploma - Law Clerk
TriOS College
Kitchener, ON09.2023
Diploma - Police Foundations
TriOS College
Kitchener, ON01.2022
Skills
- Sales techniques
- Goal-Oriented
- Store maintenance
- Flexibility
- Shipment Processing & Receiving
- Cash Handling
- Security Practices
- Customer Service
- Product Knowledge
- Task Prioritization
- Payment Processing
- Customer Assistance
Languages
English
Full Professional
Timeline
Court Security Officer
Active Security
11.2021 - 01.2023
Sales Floor Team Member
Princess Auto
10.2015 - Current
Diploma - Law Clerk
TriOS College
Diploma - Police Foundations
TriOS College
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