ANJUNA AMHY VISIAN
Oshawa
Summary
- Skilled in analyzing complex technical data, spotting opportunities for improvement, and implementing targeted changes to enhance system performance.
- Proven ability to work effectively with cross-functional teams, explain technical concepts to non-technical stakeholders, and provide strategic insights for business expansion.
- Highly adaptable to perform ad hoc, showcasing flexibility and a proactive approach to unforeseen challenges.
- Willingness to stay updated on emerging technologies and trends
- Plenty of hands-on experience with system administration tasks.
Overview
4
4
years of professional experience
Work History
SPECIAL SERVICES ASSOCIATE
Home Depot
01.2022 - Current
- Complexity management and Conflict Resolution: Handling customer enquiries and concerns in a timely manner and finding resolutions
- Communication and Documentation: Actively communicating with vendors, installers, and other associates and documentation using ticketing systems to increase productivity and performance
REAL ESTATE ASSISTANT
Asim Ebrahimi Realty
10.2021 - 03.2022
- Communication Tools: Proficiency in communication tools such as email, messaging apps, and video conferencing for coordinating
- Customer Relationship Management (CRM), Market Research, Digital Marketing, and Tech Adoption Strategies
Online Grocery Fulfillment
Walmart
01.2020 - 09.2021
- Efficiently manage time to meet deadlines and ensure timely delivery or pickup of customer orders.
- Be flexible and adaptable to changes in order volume, delivery schedules, or other operational requirements.
Education
Computer Systems Analyst - Computer Science -
Durham College - Ontario Tech University
Oshawa, ON04.2023
Skills
- JAVA, SQL, C, C# and Powershell
- Systems Analysis and Design
- Database Management
- Vmware and Hyper-V
- Microsoft Suite
- AWS and Azure
- Windows, Unix, and Linux OS
- Cybersecurity knowledge
SOFT SKILLS
- Project Management
- Team Leadership
- Communication
- Adaptability
- Time management
Accomplishments
- Collaborated with IT help desk team in the development of ticketed system to document bugs and fixes at workplace
- Successfully implemented a virtual telecommunication network infrastructure as a part of Capstone Project
References
References can be provided upon request.
Timeline
SPECIAL SERVICES ASSOCIATE
Home Depot
01.2022 - Current
REAL ESTATE ASSISTANT
Asim Ebrahimi Realty
10.2021 - 03.2022
Online Grocery Fulfillment
Walmart
01.2020 - 09.2021
Computer Systems Analyst - Computer Science -
Durham College - Ontario Tech University
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