KHAN AZIMUZZAMAN
Greater Sudbury,ON
Summary
To enhance my professional skills in a dynamic and fast paced workplace and test the boundaries of my limitations, achieve long term strategic goals and ensure continuous business growth. To understand various responsibilities involved.
Overview
10
10
years of professional experience
Work History
Special Services Associate
The Home Depot
Sudbury, ON
05.2024 - Current
- Assisted customers with product inquiries and service information.
- Processed returns and exchanges according to store policies.
- Trained new associates on store procedures and customer service standards.
- Collaborated with team members to enhance overall store efficiency.
- Participated in team meetings to discuss client cases and devise solutions.
- Greeted customers and provided customer service support.
- Handled incoming calls with professionalism, delivering precise answers to customer queries.
- Executed follow-up calls to vendors and installers to maintain accurate order progress and resolve potential delays.
- Handled damaged special orders and accurately recorded markdowns.
- Upheld safety and cleanliness standards, promoting a welcoming atmosphere for customers.
- Executed inventory requisition to maintain optimal stock levels.
- Ensured timely fulfillment of all orders to maintain customer satisfaction.
Web Developer
Link3 Technologies
Dhaka, Bangladesh
01.2025 - 02.2025
- Built and managed websites utilizing scripting languages and content management systems.
- Partnered with stakeholders to evaluate project needs and determine effective strategies.
- Corrected problems revealed by testing and user feedback, improving overall site performance.
- Engineered database solutions to enhance web application and site functionality.
- Managed domain name renewals to maintain continuous web presence.
- Executed routine website tests to verify site reliability and user experience.
- Documented daily development tasks to maintain accurate project records.
- Presented comprehensive project documentation to stakeholders, facilitating informed decision-making.
- Monitored security system performance logs to identify issues and notify security specialists.
Project Manager
Rootnext Solutions
Dhaka, Dhaka
03.2018 - 07.2023
- Led a team of 6 Quality Assurance Engineers, ensuring high standards of project delivery.
- Led the team by assigning tasks, monitoring progress, and preparing performance metrics.
- Facilitated sprint meetings to enhance team collaboration and streamline project timelines.
- Developed and executed comprehensive plans for product scheduling, testing, and release.
- Created detailed user stories and business requirements, guiding the team through project specifications.
- Converted business requirements into detailed features, stories, and implementation plans.
- Reviewed test cases developed by the team to ensure alignment with project requirements and quality standards.
- Utilized HP ALM for test case execution and JIRA for defect logging, enhancing project efficiency.
- Engineered and sustained the framework for running cucumber-selenium scripts, optimizing automated testing processes.
- Automated manual test cases and executed scripts, generating artifacts for web services.
- Executed comprehensive testing strategies including Load, Regression, Smoke, Black-Box, White-Box, Ad-Hoc, Positive, Negative, and Performance tests to ensure software reliability.
- Proposed process improvements and facilitated discussions with stakeholders to ensure alignment and successful implementation.
- Facilitated third-party product integration and tested for efficiency, ensuring optimal performance.
- Monitored productivity by tracking the number of defects identified and test cases written by each QA.
- Oversaw project schedules to maintain timely progress and meet deadlines.
- Identified potential quality issues according to defined processes and escalated them promptly.
- Facilitated test plan and case reviews with cross-functional team members.
- Evaluated and executed manual and automated test cases, providing detailed test results.
Business Analyst
ITExcel
Reston, VA, USA
09.2015 - 09.2017
- Collected and articulated business requirements through user interviews, ensuring clear communication and understanding.
- Developed use cases and navigation flow diagrams through thorough analysis of business requirements, optimizing project efficiency.
- Utilized MS Visio to design activity and state chart diagrams, improving system understanding and documentation.
- Led detailed discussions on Business Requirement Documents and Use Cases, fostering stakeholder engagement and understanding.
- Assisted the Project Manager in optimizing project management activities, facilitating effective execution and completion.
- Analyzed business priorities to determine viable options while assessing potential risks and costs.
- Performed thorough User Acceptance Testing (UAT) and managed sign-off procedures to guarantee system readiness.
- Facilitated regular project status and planning meetings with senior technology staff to ensure alignment and progress.
- Facilitated informal sessions to collaboratively design architectural solutions ensuring application alignment with requirements.
- Identified business requirements and communicated gaps to management, ensuring alignment with organizational goals.
- Ensured organizational alignment of business and technology by engaging with diverse stakeholder groups.
- Presented project concepts and details in a structured manner, ensuring understanding across various audiences and hierarchical levels.
Education
Master of Science - Computational Science
Laurentian University
Greater Sudbury11-2025
Bachelor of Science - Computer Science And Software Engineering
American International University - Bangladesh
Bangladesh07-2014
High School Diploma -
Walter Johnson High School
Bethesda, MD07-2008
Skills
- Software testing tools
- QC/ALM
- UFT/QTP
- Selenium
- Postman
- Ruby-Cucumber
- Software testing and validation
- JIRA
- Trello
- Agile Methodology, Waterfall Methodology
- Software development
- SQL, Java
- ORACLE, MS SQL Server 2000/2005/2008
- MS Office Suit
- Handled Multiple Operating Systems
- Windows and Linux
- HTML, XML, CSS
- UML, MS Visio
- LastPass, Slack for office management
- Google Analytics
- Handled multiple Web Browsers
Languages
English
Native/ Bilingual
Bengali
Native/ Bilingual
Hindi
Professional
Urdu
Professional
References
References available upon request.
Timeline
Web Developer
Link3 Technologies
01.2025 - 02.2025
Special Services Associate
The Home Depot
05.2024 - Current
Project Manager
Rootnext Solutions
03.2018 - 07.2023
Business Analyst
ITExcel
09.2015 - 09.2017
Master of Science - Computational Science
Laurentian University
Bachelor of Science - Computer Science And Software Engineering
American International University - Bangladesh
High School Diploma -
Walter Johnson High School
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