Anjum Sharma
Summary
Dedicated professional with a solid background in financial services. Proficient in transaction processing and compliance management, enhancing client interactions and satisfaction. Seeking to leverage communication and problem-solving skills to contribute to a team-oriented environment.
Overview
3
3
Languages
1
1
Certification
6
6
years of professional experience
Work History
Financial Service Associate
CIBC
EDMONTON
07.2025 - Current
- Processed transactions efficiently, ensuring compliance with regulations and accuracy.
- Streamlined communication between clients and financial advisors to promptly address service needs.
- Resolved client account inquiries and service requests, enhancing overall satisfaction.
- Educated clients on banking products and services offered at CIBC.
- Responded promptly to customer inquiries, ensuring clarity in all communications.
- Coordinated with various departments to develop comprehensive solutions tailored for clients.
- Maintained and updated client records systematically within the database.
Customer Service Representative
CIBC
Edmonton
08.2020 - 07.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer issues with knowledgeable, friendly service, enhancing overall satisfaction.
- Maintained composure in stressful situations, effectively diffusing tensions and fostering positive customer interactions.
- Processed transactions accurately using CIBC banking software, ensuring efficiency and customer trust.
Education
Bachelor of Science - SCIENCE
GURU NANAK DEV UNIVERSITY
INDIA06-2021
Skills
- Transaction processing
- Compliance management
- Proficiency in banking software
- Transaction management
- Financial product education
- Customer relationship management
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Certification
- Canadian Securities Course (IFSE)-2025
Timeline
Financial Service Associate
CIBC
07.2025 - Current
Customer Service Representative
CIBC
08.2020 - 07.2025
Bachelor of Science - SCIENCE
GURU NANAK DEV UNIVERSITY