Bella Jiyeon Kim
Toronto,Canada
Summary
Detail-oriented professional with over 5 years of experience in customer service, demonstrating strong problem-solving abilities and strategic thinking. Proven track record of thriving in fast-paced environments and adapting quickly to new challenges. Committed to continuous improvement and contributing to team and organizational success.
Overview
6
6
years of professional experience
Work History
Financial Service Associate
CANADIAN IMPERIAL BANK OF COMMERCE (CIBC)
Toronto, Ontario
07.2023 - Current
- On parental leave since March 2024.
- Facilitated account openings and closings for personal and business accounts.
- Processed transactions efficiently, ensuring compliance with regulatory standards.
- Collaborated with financial advisor to identify and enhance client investment opportunities.
- Assisted clients in credit planning by recommending suitable credit cards.
- Resolved client inquiries promptly to strengthen satisfaction and loyalty.
- Conducted follow-ups to maintain client engagement with services.
- Coordinated with departments to deliver integrated solutions for clients.
- Established positive relationships that contributed to overall team success.
Customer Service Representative
CANADIAN IMPERIAL BANK OF COMMERCE (CIBC)
Toronto, Canada
08.2022 - 07.2023
- Enhanced client experience by assisting with banking needs and leveraging product knowledge.
- Achieved 100% accuracy in cash drawer audits while managing over $23K daily.
- Processed over 80 transactions daily, ensuring compliance with regulations for deposits, withdrawals, and payments.
- Managed client inquiries regarding money movement, providing timely and accurate responses.
- Established credibility by addressing account concerns and collaborating with back office to resolve issues.
- Served as backup head teller, supporting operations during supervisor absences.
- Recognized as one of top four employees in branch; awarded Purpose Award 250 (Q1 2023).
- Proactively referred clients to team for identifying potential business opportunities.
Shift Supervisor & Trainer
STARBUCKS CANADA
Toronto, Canada
05.2019 - 08.2022
- Executed management of store operations with a team of over 25 employees while upholding safety regulations.
- Supervised cash transactions, safe verification, and daily deposits in compliance with financial policies.
- Handled food ordering and inventory management while enacting strategies to mitigate financial loss.
- Trained new baristas through tailored one-on-one sessions utilizing assessments for skill development.
- Resolved customer issues respectfully while following Starbucks guidelines to ensure exceptional service.
- Earned recognition as top employee during 2019 winter across 13 stores in midtown Toronto.
Education
Canadian Investment Funds Course
IFSE Institute
04-2023
Some College (No Degree) - International Business
Seneca College of Applied Arts And Technology
North York, ONSkills
- Customer service and support
- Cash handling
- Transaction processing
- Financial services
- Microsoft Office Suite
- Administrative expertise
- Point of sale systems
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
Timeline
Financial Service Associate
CANADIAN IMPERIAL BANK OF COMMERCE (CIBC)
07.2023 - Current
Customer Service Representative
CANADIAN IMPERIAL BANK OF COMMERCE (CIBC)
08.2022 - 07.2023
Shift Supervisor & Trainer
STARBUCKS CANADA
05.2019 - 08.2022
Canadian Investment Funds Course
IFSE Institute
Some College (No Degree) - International Business
Seneca College of Applied Arts And Technology
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