Anju Yadav
Guelph,Canada
Summary
Seasoned e-commerce operations professional with extensive experience at Walmart Canada, excelling in inventory management and team leadership. As Team Leader at Dhani Loans and Services, enhanced team productivity and significantly elevated customer satisfaction. Core competencies include customer service excellence, team training, and development, with a strong record of achievements that surpass daily responsibilities. Committed to driving operational success and fostering high-performing teams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
OMNI Associate
Walmart Canada
Guelph, Canada
11.2023 - Current
- Provide exceptional customer service by assisting with order processing and promoting Walmart.ca services
- Maintain inventory accuracy by performing daily picks, staging, and ensuring proper product placement
- Support e-commerce operations by managing handheld/printer setups and resolving payment exceptions
- Uphold cleanliness standards by cleaning totes and service stations and ensuring readiness for the next day
- Collaborate with team members to plan workload based on order volumes and customer traffic patterns
Cashier
Canadian Tire
Guelph, Canada
05.2023 - 10.2023
- Delivered excellent customer service by processing transactions quickly and accurately
- Assisted customers with product inquiries and promoted additional services
- Maintained a clean and organized checkout area to enhance the shopping experience
Customer Services Executive
Concentrix
Gurgaon, India
06.2022 - 04.2023
- Resolved customer issues efficiently while maintaining a high level of satisfaction
- Conducted product promotions and upselling to meet monthly sales targets
- Documented customer interactions to ensure compliance with quality standards
Team Leader
Dhani Loans and Services
Gurgaon, India
10.2020 - 05.2022
- Supervised a team of 15 associates to achieve performance goals
- Trained team members on operational standards and customer engagement techniques
- Streamlined processes to enhance productivity and customer satisfaction
Education
Master of Business Administration (MBA) - Human Resources
Lovely Professional University
Punjab, IndiaDiplomas - Quality Assurance and Management & Leadership Development
Conestoga College
Guelph, ONSkills
- Team Training & Development
- Customer Service Excellence
- E-commerce Operations
- Inventory Management
- Workload Prioritization
- Problem Solving & Decision Making
- Cleanliness & Safety Standards
- Communication & Leadership
Certification
- Advanced Excel for Business (Conestoga College)
- Salesforce HRIS Training
Languages
- English (Fluent)
- Hindi (Fluent)
Timeline
OMNI Associate
Walmart Canada
11.2023 - Current
Cashier
Canadian Tire
05.2023 - 10.2023
Customer Services Executive
Concentrix
06.2022 - 04.2023
Team Leader
Dhani Loans and Services
10.2020 - 05.2022
Master of Business Administration (MBA) - Human Resources
Lovely Professional University
Diplomas - Quality Assurance and Management & Leadership Development
Conestoga College
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