Anju Francis
Fort St John
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
8
8
years of professional experience
Work History
Primary Care Clerk
Northern Health
01.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
Health Care Assistant
Northern Health
12.2022 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
Human Resources Coordinator
Santa Monica India
04.2016 - 07.2018
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Coordinated and administered employee health insurance and retirement plans.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Maintained accurate records of employee information using up-to-date human resource databases.
Education
Associate of Science - Health Care Assistant
Thompson River University
Kamloops, BC04.2022
Associate of Arts - Tourism Management
Thompson River University
Kamloops, BC09.2021
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Administrative Support
- Database entry
Languages
English
Full Professional
Timeline
Primary Care Clerk
Northern Health
01.2023 - Current
Health Care Assistant
Northern Health
12.2022 - Current
Human Resources Coordinator
Santa Monica India
04.2016 - 07.2018
Associate of Science - Health Care Assistant
Thompson River University
Associate of Arts - Tourism Management
Thompson River University
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