Anjali Kumari
Toronto,ON
Summary
Canadian Securities Course certified financial professional with clear understanding of financial products. Enthusiastic and motivated with over 3 years of experience in tele sales and customer service. Strong communicator with excellent interpersonal skills and a proven track record of achieving sales targets, and a commitment to providing outstanding customer service. Quick learner with a positive attitude and proficiency in MS Office and Excel skills for Business Specializations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Remote Outbound/Inbound Sales Associate
S&P Data Digital
2023.01 - Current
- Conducting 100+ outbound calls daily to existing customers, promoting telecom products and services, ensuring optimal value and satisfaction with expert use of client management software and computer dialing
- Successfully upselling and recommending add-on products and services, increasing customer satisfaction and tailoring options to individual needs, leading to a 20% increase in sales
- Staying up to date on packages and services for Internet, Mobility, Programming, and TV services, resulting in a 15% improvement in product knowledge
- Demonstrating a strong ability to understand customer situations, addressing their needs, building rapport quickly, and overcoming objections, leading to a 10% increase in customer retention
- Performing credit evaluations of clients during tele sales interactions, confirming their eligibility for mobility products while adhering to company policies and industry regulations
- Maintaining a high level of confidentiality, managing customer information and transactions with a 99% accuracy rate
- Consistently meeting and exceeding various KPI targets, achieving a 25% increase in bonus sales revenue
- Utilizing strong computer skills to multitask effectively across various software applications and programs, improving overall efficiency by 30%.
Security Concierge Supervisor/ Office Admin
Condor Security Inc
2020.09 - 2022.12
- Responded to over 30 customer inquiries per day demonstrating exceptional customer service standards
- Handled complex customer complaints with an aim to resolve issues in a timely manner and adjust policies to accommodate the changing needs of customers
- Successfully managed high volumes of client-facing interactions while establishing strong rapport with property management, condor staff, residents, visitors, and contractors
- Completed over 20 course-of-action reports per week and escalating issues to management as needed using detailed analytical skills
- Developed and updated spreadsheets and databases to track, analyze and report on residential and visitors’ data.
Experience Program
Standard Bank
2022.09 - 2022.10
- Effectively managed customer relationships through clear communication methods and building rapport
- Acted as a Relationship Manager to resolve a customer issue regarding the opening of an account and completing compliance forms including KYC and due diligence
- Assessed customer’s credit history and reports to verify their credit eligibility to open new accounts with the bank
- Performed cross-selling of bank products to customers such as credit card promotions.
Cashier Customer Service Representative
Popeyes Louisiana Kitchen
2019.09 - 2021.01
- Operated cash register and handled all cash, credit, and debit transactions with a high level of accuracy
- Maintained current knowledge of store promotions and highlighted sales to customers to cultivate customer loyalty, promote repeat business and improved sales
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Mentored new team members on POS system operation, customer service strategies and sales goals while staying openly adapted to coaching from the management team.
Education
Diploma - Financial Services
Centennial College
08.2020
Skills
- Detail-oriented and analytical
- Goal-oriented and customer centric
- Strong communication skills both written and verbal
- Certification in Excel Skills for Business Specializations
- Relationship-building and leveraging technology
- Proficient user of
- MS Office (Word, Excel, PowerPoint, Outlook) with experience within both workplace and academic setting
Certification
Canadian Securities Course Aug 2022
Current accreditation and good standing Mutual Funds License (Canadian Securities Course)
Additional Information
- Pursuing LLQP (Life License Qualification Program) Expected Completion Date: April, 2023
Timeline
Remote Outbound/Inbound Sales Associate
S&P Data Digital
2023.01 - Current
Experience Program
Standard Bank
2022.09 - 2022.10
Security Concierge Supervisor/ Office Admin
Condor Security Inc
2020.09 - 2022.12
Cashier Customer Service Representative
Popeyes Louisiana Kitchen
2019.09 - 2021.01
Diploma - Financial Services
Centennial College
Canadian Securities Course Aug 2022
Current accreditation and good standing Mutual Funds License (Canadian Securities Course)
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