Anjali Krishna Anil Kumar
Toronto
Summary
Customer service banker with 3+ years of experience providing exceptional customer service to a wide variety of clients. Skilled in quickly assessing customer needs and providing appropriate solutions. Strong problem-solving and analytical thinking skills. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
The South Indian Bank Ltd
05.2020 - 12.2023
- Greeted customers warmly and responded promptly to inquiries with accurate information.
- Processed customer transactions accurately and efficiently while maintaining confidentiality of data.
- Promotes digital banking products for fast and seamless banking .
- Assisted customers with online banking set up, troubleshooting technical issues, password resets and other inquiries.
- Handled customer phone calls, obtaining information and transferring to appropriate bank personnel.
- Built strong relationships with clients by providing friendly, personalized service.
- Assists with operational tasks including inventory management, handling of high-priority customer requests, filing, opening, and closing procedures of the branch.
- Manages and reconciles cash transactions between treasury and various branch units
- Identify cross selling opportunities based on individual needs after careful consideration of the customer profile.
- Complies with all regulatory, legal, and ethical guidelines of the bank.
- Developed expertise in banking products and services, including deposits, credit cards, loans, mortgages and investments.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Education
Certificate Program in Business Analytics
Seneca College of Applied Arts And Technology
Toronto, ON08.2024
PG Diploma in Banking And Finance
Manipal Academy of Higher Education
Banglore, India03.2020
Electronics And Communication Engineering
University of Kerala
Kerala, India08.2018
Skills
- Cash Handling
- Customer Service orientation
- Customer Relation Building
- Pleasant and Personable
- Data Confidentiality
- Operations Management
- Call and Email Handling
- Financial Due Diligence
- Communication Skills
- Problem Solving Ability
- Microsoft Office
Certification
- Junior Associate of Indian Institute of Banking (JAIIB) Certificate
- Google Data Analytics Professional Certificate
Availability
Full Time - Monday to Sunday
Timeline
Assistant Branch Manager
The South Indian Bank Ltd
05.2020 - 12.2023
Certificate Program in Business Analytics
Seneca College of Applied Arts And Technology
PG Diploma in Banking And Finance
Manipal Academy of Higher Education
Electronics And Communication Engineering
University of Kerala
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