Open To Work
Anjala Abdul Salam
Mississauga ,ON
Work Preference
Summary
Results-driven professional with 3+ years in customer service, technical support, and case management across retail and Customer Service sectors. Expertise in managing customer interactions, resolving inquiries, and maintaining case accuracy to enhance client satisfaction. Strong skills in problem-solving, data management, and collaboration, with proficiency in Microsoft Office Suite and CRM systems, adept at multitasking and meeting performance standards in fast-paced environments.
Overview
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Receptionist
Double Tree by Hilton Hotel &Suits
Windsor, ON
09.2025 - 06.2026
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Coordinated room reservations and maintained accurate booking records for guests.
- Processed payments and handled cash transactions securely at the front desk.
Customer Service Assistant/E commerce
Walmart Superstore
Amherstburg, Canada
09.2024 - 08.2025
- Delivered exceptional customer experiences by actively listening to customer needs and providing timely resolutions.
- Adapted to changing processes and supported continuous improvement initiatives, enhancing service quality for customers.
- Collaborated with cross-functional teams to resolve issues efficiently and boost customer satisfaction.
- Recognized for reliability, attention to detail, and ability to operate under strict timelines and performance expectations.
Education
PGDM- Logistics And Supply Chain Management
St Clair College
Windsor, Canada 09.2023 - 06.2025
Skills
- Customer service
- Organizational skills
- Issue resolution
- Inbound or Outbound calls
- Office administration
- Front desk operations
- Data entry accuracy
- Team communication
Availability
FULL TIME- Including Weekdays and Weekends
Timeline
Receptionist
Double Tree by Hilton Hotel &Suits
09.2025 - 06.2026
Customer Service Assistant/E commerce
Walmart Superstore
09.2024 - 08.2025
PGDM- Logistics And Supply Chain Management
St Clair College
09.2023 - 06.2025