Anja Muller
Saskatoon
Summary
Highly motivated and personable nursing student with a strong foundation in customer service, offering exceptional interpersonal skills and a compassionate approach to every interaction. Skilled in building rapport with patients, families, and team members, ensuring a positive and supportive experience. Adept at active listening, resolving concerns, and providing clear, empathetic communication in both clinical and non-clinical settings. Able to manage multiple tasks effectively in fast-paced environments, while maintaining attention to detail. Committed to delivering outstanding service needs throughout all interactions.
Overview
4
4
years of professional experience
Work History
Home Care Professional
Home Instead
05.2024 - 08.2024
- Developed strong rapport with patients and families, fostering trust and open communication.
- Coordinated meal preparation according to dietary restrictions, supporting proper nutrition for each patient.
- Maintained a clean and safe home environment for patients, ensuring their comfort and wellbeing.
- Enhanced patients' independence through assistance with activities of daily living.
- Assisted patients in maintaining personal hygiene, promoting dignity and self esteem.
- Facilitated social engagement for isolated patients by arranging outings or coordinating visits from friends or family members.
- Assisted with physical therapy exercises as prescribed by healthcare professionals.
- Promoted a positive atmosphere within the home setting by actively engaging with patients through conversation or recreational activities.
- Transported patients to medical appointments, helping them maintain continuity of care.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Customer Service Attendant
Alberta Parks
05.2023 - 09.2023
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
- Assisted clients with any needs during their stay at our Parks.
- Maintained cleanliness of public areas to ensure visitor satisfaction.
- Directed individuals through our parks.
- Acted as an ambassador for Alberta Parks as well as the Government of Alberta by extension.
General Aid
Newell Housing Foundation
10.2020 - 08.2022
- Tended to resident's needs/emergencies in a timely manner.
- Built professionally suitable work relationships with resident's to ensure trust.
- Sanitized and kept common areas orderly.
- Responded to phone calls after hours.
- Assisted and directed visitors
- Assisted residents with mobility by facilitating daily walks outside or around the residence.
- Participated and facilitated activities with residents such as Bingo, Crib, Canasta, etc.
Cashier
Canadian Tire
05.2020 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
High School Diploma -
Brooks Composite High School
Brooks, AB 06-2022
Skills
- Customer service and communication skills
- CPR and First Aid Certified
- Conflict resolution
- Empathy and active listening
- Team collaboration and leadership
- Multitasking, prioritization, time management
- Attention to detail
- Adaptability and flexibility
- Strong work ethic
- Positive attitude and reliability
Languages
English
Native or Bilingual
Timeline
Home Care Professional
Home Instead
05.2024 - 08.2024
Customer Service Attendant
Alberta Parks
05.2023 - 09.2023
General Aid
Newell Housing Foundation
10.2020 - 08.2022
Cashier
Canadian Tire
05.2020 - 10.2020
High School Diploma -
Brooks Composite High School
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