Kimberly Sawatsky
Martensville,Sk
Summary
Reliable customer service representatve with over 8 years of experience in guest reception and customer service. Delivered prompt and effective response to guest inquiries and complaints to drive satisfaction and repeat clientele. Outgoing with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great comunication, customer service and collaboration skills. Works well with office visitors and vendors.
Experienced with providing compassionate home care services, ensuring clients' well-being and comfort. Utilizes effective communication and personal care skills to address clients' needs and enhance their quality of life. Track record of maintaining safe and hygienic living environment, fostering trust and rapport with clients.
Overview
14
14
years of professional experience
Work History
Home Care Professional
Home Instead Senior Care Home
Saskatoon, SK
08.2023 - 07.2025
- Delivered compassionate personal care by supporting clients in daily living activities.
- Designed and implemented personalized care plans to enhance client satisfaction and well-being.
- Transported patients to medical appointments, helping them maintain continuity of care.
- Implemented fall prevention strategies in the home setting, reducing the risk of injuries for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Developed and maintained individualized care plans, ensuring alignment with client needs and preferences.
Front Desk Receptionist
Furrific Dog Grooming and Boutique
Martnesville, SK
09.2019 - 01.2023
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Organized and maintained clients files.
- Responded to customer concerns and issues by phone or in person.
- Answered calls to help over numerous customers each day.
- Receive payments from customers daily.
- Receive and input merchandise.
Customer Service Agent
West Wind Aviation / Snowbird Aviation
Saskatoon, SK
09.2013 - 01.2019
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Checked - in passengers and luggage in a timely manner for daily flights.
- Processed payments and updated accounts to reflect balance changes.
- Input daily flight information on website for passenger information.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Prepared packages for cargo deliveries and coordinated timely shipments.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel.
- Denied boarding to passengers who were unfit to fly.
- Responded to customer concerns and issues by email or over the phone.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Custodian
Saskatoon Board Of Education
Saskatoon, SK
05.2011 - 07.2012
- Sanitation
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Used industrial cleaning equipment to quickly complete custodial tasks.
- Maintained accountability for building keys, master keys, and access cards.
- Locked and alarmed facilities.
Education
High School Diploma -
Aden Bowman Collegiate
Saskatoon, SK5 1999
Skills
Email and telephone decorum
Oral and writing communication
Administrative skills
Recordkeeping
Customer assistance and interaction
Compassionate caregiving
Bathing assistance
Dementia care
Transportation assistance
Patient care
References
Jaime-Lyn Keep
(306) 291-3606
Flight Attendant Manager
West Wind Aviation
3A Hangar Rd, Saskatoon, SK S7L 5X4
Matthew Rice
(306) 262-7423
Customer Service Representative
Snowbird Aviation
John Diefenbaker International Airport
2625 Airport Dr, Saskatoon, SK S7L 7L1
Charlene Loeppky
(306) 665-6661
Office Manager
Crossroads Therapeutic Solutions
617C Main St, Saskatoon, SK S7H 0J8
Education and Training
other
Languages
English
Full Professional
Timeline
Home Care Professional
Home Instead Senior Care Home
08.2023 - 07.2025
Front Desk Receptionist
Furrific Dog Grooming and Boutique
09.2019 - 01.2023
Customer Service Agent
West Wind Aviation / Snowbird Aviation
09.2013 - 01.2019
Custodian
Saskatoon Board Of Education
05.2011 - 07.2012
High School Diploma -
Aden Bowman Collegiate