Anita Rindi
Woodbridge
Summary
Results-driven administrative professional with 10+ years of experience in health and wellness operations, specializing in client relations, scheduling, and clinic management. Passionate about delivering seamless client experiences while optimizing operational efficiency. Skilled in billing, insurance processing, and administrative coordination, with a keen eye for detail and a warm, service-oriented approach. Holds a degree in Public Studies from York University, which has strengthened my ability to navigate client-focused environments and support organizational success.
Overview
15
15
years of professional experience
Work History
Client Experience & Administrative Coordinator
Nu Life Wellness Clinic
10.2023 - 12.2024
- Efficiently managed client scheduling and appointment coordination using the Vagaro online system, ensuring seamless operations and optimal booking efficiency.
- Delivered exceptional client service, acting as the first point of contact and fostering a welcoming, professional environment through in-person, phone, and email interactions.
- Oversaw clinic operations, ensuring treatment rooms were fully stocked and maintained at the highest standard to support therapist readiness and client satisfaction.
- Handled billing, insurance claims processing, and payment collection, ensuring accuracy, compliance, and a smooth financial experience for clients.
- Maintained strict confidentiality and data integrity by securely managing client records, appointment history, and financial transactions in the Vagaro system.
- Compiled and reported key operational insights to the clinic owner, proactively identifying areas for improvement and enhancing overall efficiency.
- Organized and digitized critical client documents, ensuring streamlined record-keeping and quick accessibility when needed.
Front Office Administrator
BodyMed Rehab
02.2023 - 10.2023
- Managed patient billing using Telus, Provider Connect, and private patients
- Conducted appointment confirmations and recalls via phone and email
- Scheduled patients and handled administrative tasks in a busy medical office
- Assisted with WSIB paperwork and ensured clinic cleanliness and readiness
- Responded to patient inquiries and coordinated with insurance companies
Logistics & Delivery Coordinator
Envoi
11.2017 - 01.2023
- Transported medical and specialty items to residential and business clients, ensuring secure and timely deliveries.
- Maintained meticulous delivery records using a driver app, ensuring accuracy and compliance with company standards.
- Adhered to optimized route planning to meet tight deadlines efficiently while upholding a clean driving record.
Medical Front Office Assistant / Receptionist
Spinegroup Medical Rehab Centre
03.2013 - 05.2017
- Managed patient interactions and billing with insurance companies (extended health, motor vehicle accidents, WSIB)
- Used Chirowrite and PMP systems for patient file management and scheduling
- Provided administrative support, including filing, ordering supplies, and setting up patient rooms
- Assisted with other office duties as required
Front Desk Receptionist
The Vinyl Company Inc.
03.2010 - 05.2013
- Managed customer inquiries via phone and email, processing orders for vinyl freight
- Created shipping documents and handled supply orders for the office and warehouse
Education
Honours Bachelor of Arts - Public Service
York University
Toronto, ON01-2004
Skills
- Customer Service
- Medical Office Administration
- Office Management
- Billing and Insurance
- Typing Speed
- Software Proficiency
- Driving
- Time Management
- Medical Terminology
- Clerical Expertise
- Communication
- Team Collaboration
- Filing
- Microsoft Access
- Appointment scheduling
- Documentation and recordkeeping
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Client Experience & Administrative Coordinator
Nu Life Wellness Clinic
10.2023 - 12.2024
Front Office Administrator
BodyMed Rehab
02.2023 - 10.2023
Logistics & Delivery Coordinator
Envoi
11.2017 - 01.2023
Medical Front Office Assistant / Receptionist
Spinegroup Medical Rehab Centre
03.2013 - 05.2017
Front Desk Receptionist
The Vinyl Company Inc.
03.2010 - 05.2013
Honours Bachelor of Arts - Public Service
York University
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