Christelle Laurence Dombou
Ottawa,ON
Summary
Knowledgeable patient relations professional with proven track record in coordinating complex tasks and ensuring seamless operations. Experienced with managing schedules, resources, and stakeholders to achieve project goals effectively. Prepared to make significant contributions to organizational success.
Overview
13
13
years of professional experience
Work History
Client Experience Coordinator
Bruyère Health
01.2022 - Current
- Perform various administrative and coordination tasks/projects in the department.
- Support and coordinate activities such as recruiting members, organizing meetings, setting agendas, taking minutes, doing follow-ups.
- Manage projects related to committees.
- Support the program by recruiting and training DSPs (over 200), maintaining lists and participating in outbreak management meetings with various teams.
- Create reports and newsletters.
- Assist families and keep data up to date for analysis.
- Enter department staff hours for payroll and compliments in RIMS system.
- Coordinated multi-departmental meetings to enhance communication and streamline workflows.
- Developed training materials to support staff onboarding and ongoing education initiatives.
- Entered data, generated reports, and produced tracking documents.
- Collaborated with department heads to develop strategic plans aligning with overall department objectives, fostering a unified approach toward shared goals.
Project Manager
Dernière Demeure Internationale
01.2023 - 12.2023
- Coordinate project activities of the organization, monitored progress, and maintain documentation.
- Organize and facilitate the organization's educational workshops.
Administrative Assistant
Bruyère Continuing Care
01.2020 - 01.2022
- Perform various administrative tasks to support the manager and the volunteer resource team.
- Plan and organize meetings, manage contact lists, welcome, train, integrate, supervise, and provide support to staff (volunteers, assistants, support workers).
- Assisted in preparing reports and presentations for departmental meetings and evaluations.
- Supported inventory management by tracking supplies and ordering materials as needed.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Census Operator
Statistics Canada-Data Operations Center
01.2021 - 12.2021
- Collect data (interviews) and enter it into collection management systems for analysis.
- Operated data entry systems to ensure accurate and timely processing of statistical information.
- Collaborated with team members to streamline workflows and enhance operational efficiency.
Teaching Assistant
University of Ottawa
01.2019 - 12.2021
- Assist professors in the Faculty of Health Sciences (courses assisted: Determinants of Health; Communication and Health; Environment and Health; Technology and Health; Pharmacology) in the delivery, composition, supervision and marking of examinations.
- Developed engaging lesson plans to enhance student understanding and retention of course materials.
- Facilitated interactive discussions to promote critical thinking and collaborative learning among students.
- Assisted in grading assignments and providing constructive feedback to support student development.
- Coordinated study groups and tutoring sessions, fostering a supportive academic environment.
- Utilized educational technology tools to streamline instructional processes and improve efficiency.
- Implemented innovative teaching strategies that increased student engagement and participation in lectures.
Animator
Bon Courage Community Center
01.2013 - 12.2016
- Organize and participate in youth activities.
- Designed engaging activities that promote creativity and social skills among children.
- Collaborated with team members to create cohesive programming aligned with educational goals.
- Mentored junior animators, fostering skill development and creative collaboration.
- Implemented safety protocols during activities to ensure a secure environment for children.
Education
MBA - Project Management
University of Quebec At Outaouais
Gatineau, QC01.2024
Master of Science - Health Sciences
University of Ottawa
Ottawa, ON01.2022
Bachelor of Science - Health Science
University of Ottawa
Ottawa, ON01.2019
DEC in pure and applied sciences - College Diploma
Cégep De Saint-Laurent
Montreal, QC01.2015
Skills
- Collaborative skills
- Planning and management skills
- Customer service
- Interpersonal and communication skills
- Critical thinking & Decision-making
- Research skills
- Confidential data management
- Utilization of computerized software and systems
- QHR & YourHub by UKG
- Microsoft Office
- Medical Software: Meditech, PointClickCare, VysOne,RIMS
- Scientific databases : Covidence, SPSS, SurveyMonkey
Extra-Curricular Activities
Metrics Lab, 01/01/18 - 12/31/19, Study on technology and health presented at Health Sciences Student Research Day at University of Ottawa. VRTaC Lab, 01/01/19 - 12/31/22, Research on student mental health published. Scientific articles, 2022, https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8818184/, 2023, https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0287162
Highlights And Qualifications
- Collaborative skills: able to establish and maintain relationships with internal and external partners.
- Planning and management skills: able to jointly organize and coordinate different activities or projects by applying the steps and rules of project management (conception, planning, execution, control, and closure).
- Interpersonal and communication skills: able to communicate diplomatically in a language adapted to the circumstances and in both official languages (French and English).
- Critical thinking: able to analyze and find solutions to problems using an objective, rational, scientific, and creative approach.
- Research skills: able to apply interdisciplinary knowledge and initiate research. This has enabled me to publish two scientific articles to date.
- Experience in confidential data management and in utilization of computerized software and systems such as: QHR, Microsoft Office, Meditech, PointClickCare VysOne, RIMS, SPSS, Covidence, SurveyMonkey, scientific databases.
Leisure Activities
- Hiking
- Cycling
- Reading
- Dancing
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Project Manager
Dernière Demeure Internationale
01.2023 - 12.2023
Client Experience Coordinator
Bruyère Health
01.2022 - Current
Census Operator
Statistics Canada-Data Operations Center
01.2021 - 12.2021
Administrative Assistant
Bruyère Continuing Care
01.2020 - 01.2022
Teaching Assistant
University of Ottawa
01.2019 - 12.2021
Animator
Bon Courage Community Center
01.2013 - 12.2016
MBA - Project Management
University of Quebec At Outaouais
Master of Science - Health Sciences
University of Ottawa
Bachelor of Science - Health Science
University of Ottawa
DEC in pure and applied sciences - College Diploma
Cégep De Saint-Laurent