ANIRBAN MANDAL
Sooke,BC
Summary
Seasoned Business Analyst offering 6+ years of IT industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Business Analyst
BC Public Service
10.2021 - Current
- Analyzing key aspects of business to evaluate factors driving results and summarized into presentations.
- Actively developing contract negotiations for ongoing projects and facilitating meetings with management & staff to advise on selection of contractors for proposed program / system changes.
- Creating training materials, educational user manuals, and communications for system changes which impact the business, and effectively sharing the information with clients and end users for problem resolution.
- Supervising delegated contractor work assignments, evaluating progress and performance, and communicating issues for timely resolution.
Consultant /Business Technology Analyst
Deloitte Consulting CA
07.2018 - 10.2021
- Lead the Oracle PBCS (Planning Budgeting Cloud Service) project for the Government of British Columbia’s capital planning and budgeting process, from business process redesign and mapping through to implementation.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities and supported clients with business analysis, documentation and data modeling.
- Coordinated project management for Deloitte, in Oracle Financials (E-Business Suite) processes and large-scale Data Warehouse/reporting solutions.
- Involved in developing and administering RFP’s (Request for Proposal) for various ministry clients as per their business requirements, technology research & analysis.
- Translated complex business processes into technical specifications and supported with the framework design, development, installation, post-implementation, enhancement, issue resolution and configuration.
Project Delivery Analyst / Solution Developer
Deloitte Consulting USA
07.2016 - 07.2018
- Assisted with design, testing, implementation and troubleshooting code and scripts throughout the project.
- Gathered and defined customer requirements to develop clear specifications for project plans.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Developed complex code and scripts for eligibility solutions using basic SQL scripting tool.
- Performed scheduled weekly, monthly change activities for upgrade, system configuration for overall application maintenance, following an established change management process and also performed required ticketing tasks and maintained JIRA tool for core competency and overall project delivery.
- Supervised staff, provided performance feedback, and provided employee development guidance/opportunities in a resource capacity.
Technical Support Specialist
The University of Dayton
08.2015 - 06.2016
- Provided systems support related to integrated custom applications for university students.
- Evaluated and installed computer hardware, networking software, operating system software and software applications.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Provided business systems, network, and internet support to users in response to identified difficulties.
- Submitted service tickets for equipment maintenance requests.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
Master of Science - Mechanical Engineering
The University of Dayton
Dayton, Ohio 08.2013 - 12.2015
Bachelor of Technology - Mechanical & Automation Engineering
Guru Gobind Singh Indraprastha University
Delhi, India 08.2008 - 06.2012
Including project management and business analysis related courses - undefined
Including computer programming and database management courses - undefined
Skills
- User Acceptance Testing (UAT)
- Business Requirements
- Atlassian JIRA
- UAT Support
- CRM Systems
- Test Case Scenarios
- Product Development
- Change Impact Analysis
- Customer Experience Control
- Microsoft Office Suite
- Project Management
- Staff Management
Timeline
Business Analyst
BC Public Service
10.2021 - Current
Consultant /Business Technology Analyst
Deloitte Consulting CA
07.2018 - 10.2021
Project Delivery Analyst / Solution Developer
Deloitte Consulting USA
07.2016 - 07.2018
Technical Support Specialist
The University of Dayton
08.2015 - 06.2016
Master of Science - Mechanical Engineering
The University of Dayton
08.2013 - 12.2015
Bachelor of Technology - Mechanical & Automation Engineering
Guru Gobind Singh Indraprastha University
08.2008 - 06.2012
Including project management and business analysis related courses - undefined
Including computer programming and database management courses - undefined
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