Aniket Rajput
Montreal,Canada
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
2
2
years of professional experience
Work History
Service Desk Analyst
Fujitsu
01.2024 - Current
- Provide first-line technical support and troubleshooting assistance to GoA employees via phone, email, or chat
- Identify, diagnose, and resolve hardware, software, and network-related issues promptly and efficiently
- Document and track all incidents and service requests using our ticketing system, ensuring timely resolution and effective communication with end-users
- Collaborate with other IT teams to escalate complex issues and follow up on problem resolution
- Assist in the development and maintenance of knowledge base articles and user guides to facilitate self-service options for employees
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
Technical Support Agent
Alorica
05.2023 - 12.2023
- Technical Representative for Best Buy with a proven track record of delivering exceptional technical support and solutions
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
Graduate - Computer Programming
Lasalle College
04.2023
Skills
- Active Directory
- Troubleshooting
- Information security
- Windows Support
- Project Coordination
- Administrative Support
- Software patching
- Account management
- Service level agreements
Languages
English
Native or Bilingual
French
Professional Working
Hindi
Native or Bilingual
Timeline
Service Desk Analyst
Fujitsu
01.2024 - Current
Technical Support Agent
Alorica
05.2023 - 12.2023
Graduate - Computer Programming
Lasalle College
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