Tuan Anh Phan
Calgary,AB
Summary
Dynamic professional with a proven track record in enhancing guest experiences and streamlining service workflows at Pho Hoa. Skilled in POS systems and cash handling, I excel in multitasking and fostering customer relationships. Committed to providing exceptional service, mentoring new staff, and contributing to operational efficiency. Strong communicator with a solid foundation in organization, I adapt quickly to new procedures and am eager to develop my problem-solving skills in a front desk agent role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Servers
Pho Hoa
01.2022 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Servers
Mr. Pho
09.2022 - 08.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Diploma - Hospitality Management
Vancouver Community College
Vancouver, BC12-2023
Skills
- Guest Services
- Customer Service
- Problem-solving skills
- Cash Handling
- Oral and written communications
- Time Management
- POS Systems
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Certification
- Serving It Right Certificate July, 2022-July, 2027
- Food Safe Certificate August 2022-August 2027
Timeline
Servers
Mr. Pho
09.2022 - 08.2023
Servers
Pho Hoa
01.2022 - 11.2023
- Serving It Right Certificate July, 2022-July, 2027
- Food Safe Certificate August 2022-August 2027
Diploma - Hospitality Management
Vancouver Community College
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