Angeth Alier Ajak Awur
Vancouver
Summary
I am personable and dedicated, with a passion for helping others and ensuring customer satisfaction. I possess solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. I am committed to making a meaningful impact by fostering positive customer experiences and contributing to team success.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Triple O's UBC
09.2024 - 12.2024
- Delivered exceptional customer service in a fast-paced campus environment, catering to a diverse university community
- Assisted students, faculty, and staff with orders, ensuring accuracy and a positive dining experience.
- Managed cash register operations and handled transactions with efficiency and precision.
- Maintained a clean and organized service area to uphold health and safety standards.
- Worked collaboratively with team members to ensure smooth operations during peak hours.
- Developed strong multitasking and communication skills in a high-pressure environment.
Customer Service Representative
Pizza Hut
05.2024 - 09.2024
- Provided friendly and efficient service to a diverse customer base, enhancing their dining experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
High School Tutor
Kiryandongo High School
05.2022 - 08.2022
- Assisted in the development of educational materials and resources for a more effective learning experience.
- Aided students in improving organizational skills, leading to better time management and increased productivity.
- Facilitated regular progress meetings with parents, keeping them informed about their child''s academic growth and achievements.
- Boosted overall class performance by offering after-school tutoring sessions catered towards individual needs.
Library Assistant
Seeta High School
02.2022 - 05.2022
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
Education
Bachelor of Science - Nutritional Sciences
University of British Columbia
Vancouver, BC05-2026
Skills
- Excellent organizational and time-management skills
- Strong research and information retrieval skills
- Proficient in Microsoft Office and library cataloging systems
- Exceptional communication and customer service skills
- Ability to work independently and collaboratively as part of a team
Languages
English
Full Professional
Timeline
Customer Service Associate
Triple O's UBC
09.2024 - 12.2024
Customer Service Representative
Pizza Hut
05.2024 - 09.2024
High School Tutor
Kiryandongo High School
05.2022 - 08.2022
Library Assistant
Seeta High School
02.2022 - 05.2022
Bachelor of Science - Nutritional Sciences
University of British Columbia
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