SARAH JOSEPH DSOUZA
SCARBOROUGH,ON
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
MARTINS HYPERMARKET AND RESTURANT – MANGALORE
03.2021 - 07.2022
- Provide exceptional, , attend to customer demands, and maintain well-stocked inventory
- Multitasking, cleanliness and food safety, teamwork, and customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Offered advice and assistance to customers, paying attention to special needs or wants.
APPRENTICE
STATE STREET GLOBAL ADVISIORY
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Learned wide range of simple and complex techniques from on-the-job training.
- Prioritized and accomplished multiple tasks within established timeframes
Education
CANADA - Marketing management
12.2023
MBA - Marketing and Operations
10.2022
GPA: 9, CGPA, Provided me with fundamental knowledge of Marketing Management and
BBA - Human Resource Management and Marketing
06.2022
GPA: 3, CGPA, Provided me with fundamental knowledge of Marketing Management andHuman Resource
Skills
- Teamwork - Excellent team player with focus on collaboration, team building and
- Customer relations
- Ability to meet monthly sales goals
- Additional skills: Punctuality, Adaptability, Positive Attitude Prioritization
- Multitasking, and problem-solving abilities in fast paced environment
- Outstanding project management skills, including penchant for multitasking and
- Ability to handle tight deadlines Strong problem-solving skills obtained by
- Working in fast-paced, high-stress environment
- Excellent organizational, time management, planning, and administrative abilities
- Microsoft Office applications, including PowerPoint, Word Outlook, Teams, and MS Excel
- 1 year of customer service experience and 1 year of financial experience working at financial custodian bank
- Hospitality
- Sales and Upselling
- Guest Services
Additional Information
- SMART SERVE - CERTIFICATION NUMBER : 230628202556
Timeline
Customer Service Associate - MARTINS HYPERMARKET AND RESTURANT – MANGALORE
03.2021 - 07.2022
APPRENTICE - STATE STREET GLOBAL ADVISIORY
CENTENNIAL COLLEGE SCARABOROUGH - CANADA, Marketing management
MANIPAL INSTITUE OF MANAGEMENT - MBA, Marketing and Operations
ST ALOYSIOUS AUTONOMUS COLLEGE - BBA, Human Resource Management and Marketing
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