Angelo Jerome Bertrand Dieudonné
Kamloops
Summary
Well-qualified bilingual professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Relations Specialist
Great-West Life Assurance
2023.04 - Current
- Logging more than 50 calls information and solutions provided into internal database.
- Answering product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Responded to customer requests for products, services, and company information.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Call Center Associate
Ricepoint
2022.07 - 2023.01
- Assist claimants by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge services and creating welcoming, positive experiences.
- Adheres to company policies and scripts to consistently achieve call-time and quality standards. Quality averaging 80% and above for all calls.
- Give accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Promote website of company.
- Engage in learning and development opportunities to promote continued performance improvement.
Shift Supervisor
Park Inlands Restaurants(Wendys)
2020.09 - 2022.07
- Supervise and coordinate the activities of staff
- As necessary, perform duties of the workers supervised
- Manage the service area
- Interact with customers: greet, take orders, make and deliver orders
- Ensure food service and quality of products
- Emphasize speed and accuracy of products preparation and service to customer
- Ensure and maintain accurate cash drawers/credit and cash floats
- Maintain product levels, restock/order and required
- Maintain food handling standards, front and kitchen
- Maintain restaurant standards for cleanliness
- Maintain all records: temperatures, stock levels and wastage
- Assist with scheduling
Education
Post-Baccaleurate Diploma - Finance
Thompson River University
Kamloops, BC04.2021
Bachelor of Science - Banking And Investment
University of Mauritius
Reduit, Mauritius04.2017
High School Diploma -
London College of Port Louis
Port Louis, Mauritius12.2012
Skills
- Bilingual in English and French
- Excellent in building trust
- Provide exceptional customer service experience
- Excellent in maintaining client relationship
- Excellent oral and written communication in English and French
- Expert in providing customer service consulting
- Excellent digital literacy
- Flexible
- Versatile
- Problem resolution and providing solutions
- Professionalism
- Comfortable in working in remote setting
- Time management
- Risk mitigation
- Organizational and independent
- Detail oriented
- Knowledgeable about SAP
Certification
- Currently undergoing Investment Funds in Canada(IFC) Certification with the Canadian Securities Institute (CSI).
Referrals
Neal Roy
Head of Business Development -Global Business| NexTeracom Tower III| AfrAsia Bank Limited Mauritius
Phone number: +230-403-5500
Angela Dieudonné
Montreal Local Trainor | WPB Contact Centre | HSBC Bank Canada
Phone Number: +1438-988-2701
Timeline
Customer Relations Specialist
Great-West Life Assurance
2023.04 - Current
Call Center Associate
Ricepoint
2022.07 - 2023.01
Shift Supervisor
Park Inlands Restaurants(Wendys)
2020.09 - 2022.07
Post-Baccaleurate Diploma - Finance
Thompson River University
Bachelor of Science - Banking And Investment
University of Mauritius
High School Diploma -
London College of Port Louis
- Currently undergoing Investment Funds in Canada(IFC) Certification with the Canadian Securities Institute (CSI).
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