SALAOU PARIDA
Edmonton,AB
Summary
Well-qualified customer relations specialist proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
2
2
years of professional experience
Work History
Customer Relations Specialist
Canada Life
01.2023 - Current
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Enhanced customer loyalty by delivering personalized service and resolving issues efficiently.
- Streamlined communication processes for increased efficiency in handling customer inquiries.
- Responsible for providing courteous, accurate and timely responses to incoming benefit inquiries
- Review and interpret benefits plans.
- Confirm insurance coverage details to service providers and members.
- Use the case management database to accurately input all case details, actions taken, and next steps.
Bilingual Personal Response Associates/ MB
Lifeline Canada
10.2022 - Current
- Communicating with customers in an inbound and outbound capacity with care and urgency
- Assessing and prioritizing customer needs (emergency vs non-emergency) and following appropriate procedures
- Troubleshooting Lifeline equipment issues by conducting daily test calls with customers
- Writing and updating incident reports and customer files with accuracy and procession
- Providing exceptional customer service showing compassion and care
- Meeting daily performance targets
- Completing daily tasks and participate in ad-hoc activities assigned by Team Leads.
Customer service chat representative/MB
DraftKings
- Provide exceptional customer service through demonstrating product knowledge
- Effectively communicate with customers across several channels - email, chat
- Promote the DraftKings brand through your conflict resolution abilities and effective communication skills
- Advocate for players to help us grow the business.
Bilingual Banking Advisor/ Advice centre| MB
Royal Bank of Canada
- Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
- Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
- Contribute to team results by supporting all colleagues to be successful in meeting client needs
- Cultivate and maintain relationships with partners to work as one RBC team
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
- Educate and assist clients with using RBC digital capabilities.
Bilingual Technical Support Advisor | Brandon, MB
Concentrix
07.2021 - 01.2023
- Answer both English and French inbound calls
- Answer inbound calls from customers having problems with their smartphones, tablets, and computers
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer
- Classify customer requirements, probe for understanding
- Prepare complete and accurate work including appropriately notating account as required
- Participate in activities designed to improve customer satisfaction and business performance
- Troubleshoot basic and routine customer issues that are technical in nature, including hardware, software, networking, or other designed client products.
Education
Bachelor of Arts major in Business Administration -
Brandon University
05.2020
Bachelor in Common Law -
University of Yaoundé II
12.2014
Skills
- EXCELLENT ORAL AND WRITTEN COMMUNICATION SKILLS
- MICROSOFT WORD, EXCEL, OUTLOOK, QUICKBOOKS
- ABILITY TO MULTITASK
- ACCURATE, CONSISTENT, AND ATTENTIVE TO DETAILS
- STRONG ANALYTICAL AND ORGANIZATIONAL SKILLS
- PROJECT MANAGEMENT
- BILINGUAL ( ENGLISH AND FRENCH )
- EXPERIENCE IN SALSEFORCE
- KNOWLEGE OF AVAYA
- CISCO JABBER
Languages
English
Full Professional
French
Full Professional
socializing
Making few friends
Meeting with friends and family
Timeline
Customer Relations Specialist
Canada Life
01.2023 - Current
Bilingual Personal Response Associates/ MB
Lifeline Canada
10.2022 - Current
Bilingual Technical Support Advisor | Brandon, MB
Concentrix
07.2021 - 01.2023
Customer service chat representative/MB
DraftKings
Bilingual Banking Advisor/ Advice centre| MB
Royal Bank of Canada
Bachelor of Arts major in Business Administration -
Brandon University
Bachelor in Common Law -
University of Yaoundé II
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