ANGEL MARIAM SAJI
Scarborough ,Ontario
Summary
Highly-motivated and ambitious with diverse educational background and expert with 3 + years of cash handling, customer service . Adept to developing profitable and quality -focused processes and focusing on maintaining high level of accuracy and efficiency ,as well as achieving customer service and sales goal.
Overview
2
2
years of professional experience
Work History
Team Member
Chick-Fil-A
07.2023 - Current
- Maintained clean and organized dinning area to uphold restaurants standards .
- Guide customers in selecting the exact product according to their needs.
- Giving enough times to customers and patiently waiting for their responds .
- Bagging the orders accurately.
- demonstrated respect , friendliness and willingness to help whenever needed.
- Efficiently handling and solving customers questions and problems .
- Always make clients feel relaxed and enhance their buying experience .
Foreign Exchange Teller
International Currency Exchange
01.2023 - 06.2023
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Proved working within tight deadlines and fast paced atmosphere .
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Team Lead
Mucho Burrito
06.2021 - 01.2023
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked with teams to identify areas of improvement and devised solutions based on findings.
- Exhibiting extreme patience when dealing with aggressive and challenging situations.
- Positively handling aggressive customers .
Education
Business Accounting
Georgian College of Applied Arts And Technology
Barrie, ON12.2022
High School
St Peters Senior Secondary School
Kerala , India 04.2019
Skills
- Microsoft word , excel, powerpoint
- Communication (written&verbal)
- Complex problem solving
- Customer service
- Team work
- Time management
- Strong Organizational skills
- Multitasking
- Work under pressure
Timeline
Team Member
Chick-Fil-A
07.2023 - Current
Foreign Exchange Teller
International Currency Exchange
01.2023 - 06.2023
Team Lead
Mucho Burrito
06.2021 - 01.2023
Business Accounting
Georgian College of Applied Arts And Technology
High School
St Peters Senior Secondary School
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