ANGELIQUE GRAVELLE
Prescott,ON
Summary
Empathetic Care Worker with a compassionate approach to cultivating a trusting, stimulating, and varied lifestyle for residents. Experience in long-term care providing guidance and encouragement to patients through physical and emotional support. Expertise in gentle approach and Nonviolent crisis intervention to deliver optimal support to residents through personalized assistance while treating those with dignity and respect.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Sherwood Park Manor Long Term Care
11.2021 - 05.2024
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted residents with activities of daily living to maintain self-esteem and promote independence and well-being.
- Assisted residents in maintaining personal hygiene through bathing, grooming, dressing and toileting.
- Assisted with feeding and monitored intake to record residents achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Provided compassionate palliative care.
- Regularly monitored residents' health status by reporting all changes, concerns, and progress to the appropriate medical staff to ensure effective communication among healthcare team members.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Supervisor
Shoppers Drug Mart
04.2019 - 06.2021
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Handled customer complaints, resolved issues, and adjusted policies within my capabilities to meet changing needs.
- Collaborated and overlooked all departments to achieve organizational goals.
- Monitored workflow to improve employee time management and increase productivity.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Organized the store before close to ensure optimal effectiveness for opening by counting and preparing paperwork, tills and safe.
Education
Accelerated Personal Support Worker
Algonquin College
Ottawa, ON2021
High School Diploma -
Académie Catholique Ange-Gabriel
Brockville, ON2019
Skills
- Demonstrates a sense of responsibility, collaboration, and teamwork
- Shows initiative while working independently
- Excellent time management and effective work organization
- Punctual and reliable worker
- Adheres to privacy and confidentiality policies
- Provides empathetic, compassionate care with cultural sensitivity
- Proficient in dementia and behavioral care as well as offering emotional support
References
References available upon request
Certification
- Nonviolent Crisis Intervention (CPI) Training | St. Lawrence College (2024)
- CPR C & BLS Healthcare Provider | Ottawa Paramedic Service Public Education (2023)
- Gentle Persuasive Approach (GPA) Training | Algonquin College (2021)
Volunteering And Community Services
- Augusta Township Volunteer Firefighter, 2019-01-01, 2022-12-31
- St. John Ambulance, 2019-01-01
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Personal Support Worker
Sherwood Park Manor Long Term Care
11.2021 - 05.2024
Supervisor
Shoppers Drug Mart
04.2019 - 06.2021
Accelerated Personal Support Worker
Algonquin College
High School Diploma -
Académie Catholique Ange-Gabriel
- Nonviolent Crisis Intervention (CPI) Training | St. Lawrence College (2024)
- CPR C & BLS Healthcare Provider | Ottawa Paramedic Service Public Education (2023)
- Gentle Persuasive Approach (GPA) Training | Algonquin College (2021)
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