Angelina Madut
Comfort Inn & Suites
Calgary
5
years of professional experience
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Work History
Hotel Front Desk Agent
1 Year 2 Months- Processed guest check-ins and check-outs efficiently, ensuring a smooth arrival experience.
- Responded to guest inquiries promptly, enhancing customer satisfaction and loyalty through attentive service.
- Managed reservations using Property Management System, optimizing room assignments for operational efficiency.
- Coordinated with housekeeping to maintain high cleanliness standards, contributing to positive guest feedback.
Supervisor
5 Months- Monitored employee productivity to provide constructive feedback and coaching.
- Collected deposits or payments
- Created employee schedules
- Managed day to day tasks and assisting customers
Centre Coordinator
4 Months- Maintained daily office operations including filing systems, mail distribution, ordering supplies and managing records in compliance with company policy.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Managed inventory and supplies to ensure materials were available when needed.
Customer Service Representative
6 Months- Provided accurate information about products and services to customers.
- Updated databases with new and modified customer data.
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cosmetic Associate
1 Year 9 Months- Set up and maintained attractive product displays, ensuring merchandise was stocked and rotated for optimal presentation.
- Kept current on all beauty products for effective customer engagement and sales support.
- Monitored and managed inventory levels to ensure product availability and minimize stockouts.
- Provided customers with product advice and recommendations based on their individual needs.
- Processed payments for purchases at the cash register.
Skills
Reliability
Communication skills
Problem-solving abilities
Time management abilities
Staff development
Adaptability
References
References available upon request.
Timeline
Hotel Front Desk Agent
Comfort Inn & Suites
04.2025 - 06.2026Read More
Supervisor
Best VR Land
11.2024 - 04.2025Read More
Centre Coordinator
AMA
04.2024 - 08.2024Read More
Customer Service Representative
JBS Canada Centre
02.2023 - 08.2023Read More
Cosmetic Associate
Walmart
05.2021 - 02.2023Read More